full time healthcare

Job Details

Full Time

Monday-Wednesday, Friday 8:30am-6pm

Saturday 8am-12pm

This position is work from home after 4-6 months of working and training in the Lisle office.

SUMMARY:

Under the Direction of the Department Supervisor and/or Manager, this position is responsible for answering phones, directing calls, and accurate and timely patient scheduling of Physical Therapy OR Mammography, Ultrasound, Dexa, Fluoroscopy and X-ray exams. Will provide efficient, effective, quality customer service through a variety of duties including, but not limited to: Appointment scheduling, collection and entry of patient demographics. Should maintain the confidentiality of all information, as stipulated in the HIPAA Privacy Rules and DuPage Medical Group Confidentiality Policy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Answers/schedules all inbound calls based on department and makes outbound scheduling calls to patients

Responsibilities:

  • Proficient in scheduling Dexa, Ultrasound, mammograms, fluoroscopy... and xray exams OR Physical Therapy
  • Schedules and Cancels appointments at patient request.
  • References modality credentialing protocols to assure accurate scheduling.
  • Researches each patient entry to ensure that only one patient record exists by matching designated criteria in the Epic database. Identifies duplicates patients and completes patient merge requests following established guidelines.
  • Updates patient information as necessary. Reviews/updates patient demographics as needed
  • Attends meetings as required. Responsible for maintaining accurate and current resource material. Utilizes materials appropriately when making scheduling decisions
  • Participates in the rotation of department responsibilities and performs other projects and duties as related to the organization's objectives
  • Team player
  • Work outbound orders reports
  • Phone Etiquette:
  • Accepts incoming calls pleasantly and appropriately using assigned greeting and using name.
  • Wraps up each call appropriately

EDUCATION:

  • High school diploma or GED

EXPERIENCE:

  • Previous call center and/or medical scheduling experience preferred.
  • Experience in typing, use of the keyboard and computer entry.
  • Medical terminology and /or background a plus.

ABOUT BONCURA HEALTH SOLUTIONS

Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. Boncura Health Solutions is a division of DuPage Medical Group, the largest independent, multi-specialty physician group in the state that provides physician-directed healthcare focused on quality, efficiency and access. Many Boncura employees support the DuPage Medical Group team, providing administrative services to hundreds of physician providers and partners, and helping them stay ahead in the ever-changing healthcare world. From claims processing and billing, to call center management and credentialing, Boncura is helping to change the landscape of healthcare for the better. Become a part of our care team. We have great benefits and great opportunities for growth

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