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Job Description We have immediate openings for WORK-FROM-HOME Customer Service Agents in the Dallas area for beauty products!! Accepting entry-level call center experience! Job Title: WFH Entry Customer Service Representative Location: Downtown Dallas - easily accessible along the Dart Rail & Bus Line • * Position is WORK FROM HOME and willl be expected to return to the office at a future date ** Pay: $11.50/hr - $12.00/hr (based on experience) Schedule: 40 hour work week! Must be flexible to work any shift given between 7am to 11pm any day of the week. Job Details: Customer Service Representatives will be assisting callers with questions regarding beauty/skin care product lines, taking orders, and processing payments over the phone or via chat. Qualifications/Requirements: • Prior experience in the cosmetology, esthetics, or skincare industry is highly preferred!! • Must have own internet modem & Ethernet cable at home • Customer service attitude • Must be computer... literate • 35 wpm typing • Preferred candidates will demonstrate passion for taking care of the customer & high energy level • HS Diploma or GED Application Process Includes: • Skills Testing • Drug testing • Criminal Background check To Apply for this Job: Click the Apply Online button, then: • If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job. • If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application. After completing the online application, for immediate consideration, you will need to email your Resume to [email protected] to schedule a phone interview with a recruiter. Please enter " WFH Entry CSR" in subject line. #CB #ZIP Company Description CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone specializes in servicing a wide variety of industries including Office Professional, Accounting, Finance, Call Center, Healthcare, IT, Engineering as well as many others. CornerStone prides itself in getting it right the first time, which leads to our superior employee retention and client satisfaction. We have achieved this by constantly scrutinizing our systems, our relationships, our marketing, and our work environment. Our relationships extend to hundreds of companies and thousands of temporary associates in the Dallas-Fort Worth area. We pride ourselves on maintaining long-term relationships with our clients and job seekers. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity
FlashSpread is a FinTech platform that sells directly to Banks as well as integrates with some of the largest FinTech providers in the space. We are growing rapidly and our Customer Success Manager will get exposure to all aspects of support Product Marketing, Sales and Customer Engagement and Enablement within the banking/lending space. Our clients love us and we need some one to help us continue our success. This position is for an extremely self-motivated and disciplined person. You must be looking for a career, not just a job. This is the opportunity to become one of the early employees of a startup that is signing up S&P 500 customers as clients. You will be given a lot of responsibility and since it is a small team, your impact will be felt throughout the company. We treat everyone as adults, which means that you will not have a manager watching over you, but you will have the support of the entire team. Currently the company is completely distributed and will remain that way... for the foreseeable future due to Covid-19. However, this candidate must live on the East Coast to support our clients in that timezone. As a customer first company your position is one of the most important. You are the gatekeeper to our customers. You are solely responsible for ensuring customer engagement and retention and will report directly to the CEO. Responsibilities • Become a master of our Support Software (FreshDesk) • Ensure that our SLA’s are upheld • Create and maintain knowledge base articles for customer self-help • Assist customers as needed with setting up and navigating the platform • Conduct training sessions/webinars as needed • Conduct pre-sales product demos • Help create the customer success playbook • Understand what the customer needs/wants and identify product gaps and prioritize them. • Own the full product development cycle end-to-end for a new feature of FlashSpread. • Work with the product team to prioritize new features • Survey customers to identify priorities for product development • Communicate new features to current customers and ensure engagement Ideal Candidate: • Will be on the East Coast Time Zone. • Have Commercial Banking and/or Underwriting experience and want to leverage those skills for something more exciting and interesting. • You are not shy. You are quick to join a conversation and provide your data-driven feedback and/or opinion – and most importantly, you know the difference between those two. While you will not be micro managed, we will have a lot of integration via zoom and slack and care to hear from you. • Familiarity with and excitement about the FinTech and SaaS space. Preferred Skills • Exposure to startups in the software space • Exposure to Customer Support software (FreshDesk is a bonus) • Candidates should have a curiosity about products and an analytical approach to thinking about technology • Currently enrolled and pursuing an MBA degree Core Values Our company has been deeply rooted in our core values “CITES” pronounced (See -Tuhs) since inception. These values should be embodied in both the personal and professional lives of all our investors and employees. If (and only if) you read the below and think that it describes you then please apply within. Continuous Improvement: There is no such thing as a minor improvement. Any step taken towards betterment is a giant leap. You must put forth the effort to make our software, business, lives and communities the best possible version, constantly. Inclusive Meritocracy: Inclusive stands for diversity and Meritocracy means both people and performance matters. We believe that diverse points of view add value and improve performance. We accept ideas from any source that have merit in improving our stakeholders' condition. Transparency: Never hide issues and always be truthful. Always lead by example and make any issues known so that we can work collectively to find a meaningful solution that goes beyond the problem to fix the root cause. Empathy: Work hard to understand the feelings of one another. Once you understand their emotions you will know best how to help solve their problems. Simplicity: While extremely difficult to accomplish, complex problems are best solved with simple solutions. Good luck and we hope to hear from you soon
Help Desk Specialist Forney, TX Full Time/Direct Hire W2 Looking for a Help Desk Specialist who will be responsible for day to day help desk responsibilities but also has some business technology background. Self-driven and dependable professional, this position gives the opportunity to learn new technology and move up within the company. Responsibilities/Skills Required: • Assist with the following: • Printer and other daily tasks • hardware update • migrating to cloud • Research and find the root cause • Optimize processes • ERP • Execute on projects • Business technology
Job Description We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Property & Casualty Licensed Agent - Inbound Customer Service with TTEC in Concord, NC.; ; Apply online or via text 'TTEC' to 97211 to connect with us. Please note that training will be conducted in an environment that respects social distancing and all CDC safety guidelines.; All applications and interviews will be conducted online only.; Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.; Join us in our commitment to deliver amazing experiences.;; About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were... founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.; What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: • Competitive guaranteed hourly wage • Paid product training • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect On a typical day, you'll; • Take inbound calls to answer queries from customers • No cold calling • Utilize your ability to understand the members' life events that may offer sales cues for additional opportunities to meet the member's needs and facility the member's financial security • Follow all appropriate guidelines for the career, state, and company • Deliver amazing customer experiences Why You? What You Bring: Ready to work for one of the most highly-respected providers in the nation? It's time to be appreciated for the knowledge and experience you've gained in the insurance industry. In this role, you'll take a problem and turn it into a solution. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.; Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.; And the ability to connect yourself is what you bring to the table… along with the following: • Active Property and Casualty license • You've done the sales thing…at least six months. • Excellent communication skills • Ability to be empathetic, positive and upbeat in written and verbal communications • An ability to adapt and excel in a dynamic work environment • High school graduate or equivalent • Handy with MS Windows and other computer applications • The passion and drive to make a difference Apply virtually today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.; For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. TTEC is an Equal Opportunity Employer. #TTECTOP
Job Description We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative, an onsite position, with TTEC in Uniontown, PA Accepting digital applications for your protection and the protection of our employees: Apply online , via text ‘ TTEC’ to 97211, or call 724.425.8203 to connect with us. Note: TTEC has been regarded by the local government as an essential business due to the nature of the work we are providing to the community during this crisis. Should you be hired, we do have training classes starting immediately to support the increased need of the community. Safety, sanitation and social distancing measures are being maintained in accordance with CDC guidelines. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate. Now, more than ever, how we connect is everything. Our purpose... is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect On a typical day, you'll • Accept calls from customers • Effectively resolve issues or concerns • Gather information from the customer to make appropriate recommendations for new products and services • Deliver amazing customer service Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: • Computer savvy • High school graduate or equivalent • Competency using MS Windows • 6 months of customer service and sales experience Apply Today: Call 724.425.8203 or apply online today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #covidjobs #coronavirusjobs #coronajobs #TTECTOP
Job Description Inbound Call Specialist/Branch Counter backup Position Summary: Marcone Supply, the nation’s largest independent distributor for appliance parts, cleaners, accessories and essentials for your home, is seeking an outgoing enthusiastic, self-managed individual to fill a position in our Call Center. No telemarketing, our calls are incoming only! If you are a fast learner with effective communication and enjoy talking to people from all over the U.S. while working in a fun, fast-paced environment come join our team today! We will teach you everything you need to know to become a specialist within our industry! Previous customer service experience is a plus. Core Responsibilities: • Answer inbound inquiries regarding customer accounts and for purchase of appliance parts. • Research proper information using internal systems. • Obtain information from customer by phone regarding orders placed. • Maintain quality and metric standards. • Handle and resolve customer... complaints. • Upsell appropriate products for each account. Secondary Responsibilities: • Provide backup at the local branch when needed due to employee vacation or illness. Requirements: • Ability to work in a fast paced, inbound call center environment • Outgoing personality and the ability to build rapport quickly. • Exceptional communication skills, professional phone etiquette. • Efficient computer skills. • Ability to handle multiple systems and multitask. • Experience with MS Office, data entry and the ability to type 30wpm. • Ability to work from home with no interruptions • Home internet speeds of at least 50mbps Company Description Since 1932 we have been a leader of the industry through service, innovation and community involvement. We continue to create solutions for an ever evolving and growing industry. 11 Distributions Centers and over 50 store locations across the US and Canada
Job Description We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Property & Casualty Licensed Agent - Inbound Customer Service with TTEC in Concord, NC.; ; Apply online or via text 'TTEC' to 97211 to connect with us. Please note that training will be conducted in an environment that respects social distancing and all CDC safety guidelines.; All applications and interviews will be conducted online only.; Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.; Join us in our commitment to deliver amazing experiences.;; About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were... founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.; What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: • Competitive guaranteed hourly wage • Paid product training • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect On a typical day, you'll; • Take inbound calls to answer queries from customers • No cold calling • Utilize your ability to understand the members' life events that may offer sales cues for additional opportunities to meet the member's needs and facility the member's financial security • Follow all appropriate guidelines for the career, state, and company • Deliver amazing customer experiences Why You? What You Bring: Ready to work for one of the most highly-respected providers in the nation? It's time to be appreciated for the knowledge and experience you've gained in the insurance industry. In this role, you'll take a problem and turn it into a solution. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.; Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.; And the ability to connect yourself is what you bring to the table… along with the following: • Active Property and Casualty license • You've done the sales thing…at least six months. • Excellent communication skills • Ability to be empathetic, positive and upbeat in written and verbal communications • An ability to adapt and excel in a dynamic work environment • High school graduate or equivalent • Handy with MS Windows and other computer applications • The passion and drive to make a difference Apply virtually today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.; For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. TTEC is an Equal Opportunity Employer. #TTECTOP
Job Description We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative, an onsite position, with TTEC in Uniontown, PA Accepting digital applications for your protection and the protection of our employees: Apply online , via text ‘ TTEC’ to 97211, or call 724.425.8203 to connect with us. Note: TTEC has been regarded by the local government as an essential business due to the nature of the work we are providing to the community during this crisis. Should you be hired, we do have training classes starting immediately to support the increased need of the community. Safety, sanitation and social distancing measures are being maintained in accordance with CDC guidelines. However, if you prefer to start at a later time, please let your recruiter know. We understand and respect your personal concerns and will do our best to accommodate. Now, more than ever, how we connect is everything. Our purpose... is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect On a typical day, you'll • Accept calls from customers • Effectively resolve issues or concerns • Gather information from the customer to make appropriate recommendations for new products and services • Deliver amazing customer service Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: • Computer savvy • High school graduate or equivalent • Competency using MS Windows • 6 months of customer service and sales experience Apply Today: Call 724.425.8203 or apply online today: Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #covidjobs #coronavirusjobs #coronajobs #TTECTOP
Job Description We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Healthcare Customer Service Representative with TTEC in Orlando, FL. Accepting digital applications for your protection and the protection of our employees: Apply online, via text ‘TTEC’ to 97211, or call 1.866.796.5485 to connect with us. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. About TTEC We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver... lasting value for everyone. Your role brings that principle to life. What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: • Fun, talented and witty teammates • Knowledgeable, encouraging, and present leadership • Family-friendly environment • Free-spirited, theme-based employee events • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • And yes…all the competitive pay and benefits you'd expect On a typical day, you'll • Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being • Maintain customer accounts and information • Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner • Resolve customer technical issues with patience and understanding • Identify additional needs customers may have and help them to upgrade products or services Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: • Excellent communication skills – for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab • Empathy is the key – it’s so important it bears repeating • Ability to adapt and excel in a fast-paced work environment • Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications • The passion and drive to make a difference Click on the Apply Now button. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions. Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course). If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer. #covidjobs #coronavirusjobs #coronajobs #TTECTOP
Job Description Company Overview:At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Why Choose ADT? At ADT, it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You... are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Major Responsibilities: We have an exceptional career opportunity for an Emergency Dispatch Operator.. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. A day in the life of an EDO team member can look like: • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. • Paying attention to detail while documenting alarm handling procedures within the alarm screens. • Completing alarm processing in accordance with departmental procedures. • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs. • Receiving inbound calls related to alarm call back inquires. When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes: • Paid training • Full benefits on the 1st of the month after 31 days of employment • Casual, yet energetic and engaging work environments • Medical, Dental, Vision, 401(k) with employer matching • Paid vacation time (We all need to recharge) • Tuition reimbursement, employee referral bonuses • Potential opportunities to work from home based on business needs • A culture of coaching, development and career growth opportunities We’re looking for someone with results they are proud of like: • High school diploma or equivalent required • Minimum of six (6) months of customer service experience required • Technical aptitude, problem solving skills and ability to prioritize multiple items at once • Ability to be licensed in multiple states Company Description At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram. Join our team and help us protect what matters most
This is a remote role but considering applications in Denver, CO / San Antonio, TX and El Paso, TX, Austin, TX About this Role We are seeking four Bilingual (Spanish and English) Customer Support Representatives to join our team! Our Customer Support Representatives (known as Wellness Coordinators) are tasked with building rapport with our customers and therapists in order to provide a world-class customer experience through phone, email and chat. Wellness Coordinators ensure a great experience by quickly building rapport with customers, researching complaints, and following through with customers to completion. Wellness Coordinators use time management skills to complete all tasks in a timely manner and are held accountable for metrics that may change due to business needs. As such, the ideal candidate will have previous customer support or account management experience with specific experience in customer support. This candidate will be able to communicate clearly with a variety... of clients in both English and Spanish to support them on their mental wellness journey, as well as with internal coworkers to resolve challenges and advance our Client Success processes as we grow rapidly. Expected Outcomes: • Within one week: Fully understand our client match flow process and be able to respond to simple customer requests • Within two weeks: Understand SonderMind's technology platform and answer customer requests • Within one month: Answer all customer requests via chat, email, or phone Gotta Have This: • Must be fluent in Spanish; must be able to articulate medical information in both Spanish and English • 1-2 years of customer service experience either in a call center or people facing environment giving great customer service • You possess a high sense of urgency and proactivity and have never encountered a problem you can’t solve • When you think of success you think of TEAM work • You have a flexible schedule. Days will vary between our normal work hours of 7AM - 7PM • Someone with an ownership mindset • Critical thinking and problem solving • Experience balancing multiple technologies when working with a customer • Experience working in a flexible, fast paced environment • Ability to multitask and work in a high volume environment • Nice to Have: * • You have had previous experience with a ticketing system / sales / or CRM systems • You have worked at a Startup previously and/or have had behavioral health experience • You have had previous contact center experience Schedule: • Schedule will be 40 hours a week Monday - Sunday • Hours range from 7am-7pm Benefits: • Experience and Career Growth. You will be part of the core team as the company enters a major growth phase. We always look to promote first from within and everyone on the team is taking on multiple roles. We don’t know how to say “that isn’t my job.” • Startup Environment. From our great downtown location, to unlimited coffee and healthy snacks, to a 2019 Best Place to Work office culture, things are changing and improving EVERY SINGLE DAY. • Benefits. SonderMind provides exceptional employee benefits including covering the majority of dental, vision, and medical premiums. 401k matching for up to 4% salary deferred. • Stock Option Grant. We want all of our team to be focused on long-term success and growth. • Mandatory Vacations. We’ve read the research and it is clear – employees who take vacation are more productive, happier and compensated more. SonderMind has an unlimited vacation policy, but REQUIRES employees to take a minimum of 3 weeks of vacation per year. • Competitive Start-Up Salary. Bilingual Team Members receive a Bilingual Differential on top of regular hourly wages. • SonderMind Inc. is an equal opportunity employer. Our employees may be exposed to sensitive personal information throughout their regular duties. For this reason, we maintain exceptionally high expectations of ethical conduct and require all incoming employees to pass a background check. * SonderMind focuses on Marketplaces, Health Care Information Technology, Mental Health, and Behavioral Therapy, Aba Therapy, Autism, Psychology. Their company has offices in Denver. They have a mid-size team that's between 51-200 employees. You can view their website at http://www.sondermind.com or find them on Twitter, Facebook, and LinkedIn
Job Description BTS/Cognosante has a temporary work from home opportunity with trainings classes starting as early as July 9th. It is an outbound customer service position. The SCA pay rate for this position in your area is $10.54 hourly. We will supply the equipment, but you can also use your own computer and we will supply the headset. The project involves calling out to assist people who have applied for a small business loan or requested access to apply but have not. You will be reaching out to offer assistance. Paid training Full Time Schedules HOOPS: 9am EST to 8pm EST SMTWRFS Duration of project: 1 to 3 months You can apply using the link below or go to Cognosante.com/Careers and apply for the Temporary Data Processing Customer Service position. Classes start as early as July 5th. Feel free to share with family, friends, and neighbors. Black Turtle Services is a Cognosante... Company. https://cognosante.wd1.myworkdayjobs.com/en-US/Cognosantecareers/job/Field/Temporary-Data-Processing-Customer-Service-Representative_R0004173
Job Description EmployBridge is seeking Search and Support Coordinator for part and full time roles. These positions are 100% work from home. However, ideal applicants will be located in Bloomington, IN; El Paso, TX; or Knoxville, TN. The reason being is EmployBridge has offices in these locations and will be easier to manage for computer equipment, office supplies and other logistical items. Start Date: Targeted Start Date is July 27th / May be pushed back to August 3rd. # of Openings: 16 total (11 will be part time at 27.5 hours weekly; 5 additional will be full time 40 hours) What is needed: • To qualify for this role, a person needs to have good customer service experience in a call center type role. • Also, will need to come across professionally over the phone and have a background handling large call volumes. • Must have a quite place they can work at home with no distractions and have high speed internet. If they don’t have the internet access, this will not work. (Prior... to hire, applicants will need to provide proof of high speed internet at their home work location. In addition, will need to be able to pass a speed test once they have their EB issued equipment. We do also require them to video conference with us on a regular basis so the uninterrupted work place is a must). Speeds of over 30 for downloads and 3 for uploads, must be able to directly plug in via ethernet, and should not be on a shared network. Length of Positions: All positions are long term roles and will be hired directly with EmployBridge Training: 3 weeks (will work 40 hours the first three weeks for training. Afterwards, shifts will be assigned. If not able to commit to the training schedule, this will not work) Training Schedule: M - F, 8:30 AM to 5:30 PM EST. (for 3 weeks only and mandatory) Type of Position: Will be hiring folks seeking fulltime (40 hours a week) as well as part time (up to 29 hours weekly) (We’ve got 5 full time shifts available all 11a-8p Eastern. The rest are PT shifts of 27.5 hrs) Pay: Starting Pay is $12.00 per hour for those working 40 hours / Part time employees will make $13 per hour Bonus: Potential for quarterly and yearly bonuses Search + Support Coordinator Job Description The purpose of this position is to assist applicants and associates through all parts of the application and prescreen process. In addition to providing general support for employment related questions such as assistance with the online application, updating employment availability, and other general questions such as payroll/garnishments, W2s and current assignment updates. Daily Duties & Responsibilities • Answer inbound phone calls presented in a queued based system; make outbound phone calls via a preview dialer, commitment calls and requested call backs, to prescreen, schedule interviews, or assist each caller with questions. • Utilize resources to properly prescreen and schedule interviews for qualified applicants; identify, research, and resolve caller’s issues. • Answer a high volume of inbound phone calls and respond to caller requests documenting and/or transferring as required by standardized processes. • Maintain or exceed the schedule adherence goal. • Maintain or exceed the standards for call quality. • Document all transactions thoroughly in CRM. • Transfer and/or escalate calls to appropriate staff as needed. • Provide a high level of customer services to all callers. • High attention to detail with excellent verbal and written communication skills. • Assist with special projects and other duties as required. Job Specific Information and Requirements • High School Diploma or equivalent required. • For the first three weeks, the job will require 40 hours work weeks. After the training is complete, this position will be 100% work from home • To be considered, must have internet access and a set home office EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our nearly 600 branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates to delivering expertise in risk management and on-site services. Our reporting and technical solutions have no equal in the industry. EmployBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Company Description www.employbridge.com
Job Description Get ready to join a reputable organization! We offer great training, a valuable experience, the ability to work independently and enjoy a great work life balance as a Customer Service Representative for MMC Group We Strongly Prefer • Availability to work shifts between 8:00 AM and 6:00 PM • 6-12 months call center and/or tech support (Experience must be listed on resume) • Ability to type efficiently • High School Graduate or GED • Proficient in utilization of Zoom • Basic computer aptitude in Windows and/or Mac • Ability to handle 100+ calls a day, handle multiple repetitive calls Environmental Requirements Include • Internet Access; Minimum of 20 Mbps download • Dedicated landline for work purposes only • A quiet, professional work-space free from distractions • Modem firewalls should be disabled for proper VPN and product access • Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting • Organization... and work prioritization skills • Continuously demonstrate a high sense of urgency, and perform under pressure • Laptop/ Desktop Computer with the following: • Processor: 1 gigahertz (GHz) or faster processor • RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit • Hard disk space: 16 GB for 32-bit OS or 20 GB for 64-bit OS Your Impact Our Customer Service Representatives are a very important part of our MMC Family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to convenience, working from home provides the added benefits of: • Eliminating the cost, stress, and time of your daily commute • Reduce stress levels that are common when working in a typical office environment How to Apply: Please review all Environmental Requirements prior to applying. The resume you submit must be up to date (No Exceptions). Please email your most recent resume and best available contact phone number to: [email protected] or • *Must live in Brownsville, Pharr, Edinburg or surrounding Areas ** Start Work : 7/21 Company Description MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process
Join our TTEC work from home customer service representative team if you reside 46 out of 50 states. We cannot accept applications for residents of CA, HI, IL or NY or outside of the United States.We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Work from Home Customer Service Representative.Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.About TTEC:We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were... founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC at homeNow is the time to do this all from your contemporary home office through our TTEC at home program. We don't miss a beat for our clients and their customers. And we don't miss a beat for you. As a TTEC at home team member, you'll enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. We stay connected through video meetings, regular coaching sessions, collaborative forums, and yes even fun engagement activities so you can connect with colleagues from across the country both professionally and personally. And last but not least, a work at home associate job can level up into a full career through our gamified training and career development.As a TTEC Customer Experience Champion, You'll Enjoy:* Career advancement opportunities* Employee Rewards and Employee Discounts* Continuous training and mentoring - lots of learning for aspiring minds* Diverse, inclusive, and community-minded organization* A fun and encouraging remote work groupWhy You? What You Bring:Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following:* High school graduate or equivalent* Exceptional communication skills* Ability to thrive in a dynamic environment* Six months or more of customer service experience* A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)The Equipment You'll Need:* Your own computer with the following technical requirements: USB Headset* USB drive to access our systems* Dual Monitors recommended* A dedicated telephone (landline) or smart phone/device is required at all times during employmentApply Today:Sound like you? Then come connect with us...It takes just a few simple steps to get started:1. Click the Apply Now button below2. Complete our short online application and Computer Requirements Check, followed by interactive assessments3. Check your email for follow up and next steps!If you're a military veteran, active duty guard or reserves, or a military spouse:We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!Career Changers welcome here:Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals.For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.'1692425
WE'RE HIRING 1,000 WORK AT HOME STAFF TO SUPPORT FEDERAL, STATE, AND COMMERCIAL CLIENTS MCI is looking for nationwide work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. There are full-time and part-time positions available for almost any schedule, day, night, seven days a week. In a lot of cases, you can make your own schedule. The positions offer competitive base pay ($10.10 HR to $15.15 HR) commensurate with experience, role, schedule, level, plus benefits for full-time, paid vacation, and variable bonus and contest incentives. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband... connection WHAT DOES A CALL CENTER REPRESENTATIVE DO? This position improves customer satisfaction and supports the sales process. Handle outbound sales inquiries and take incoming customer service calls using state-of-the-art contact center technology. As you become a highly trained expert on products, technology, and business process, you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: • Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to upgrade • Explain and position the products and processes with customers • Appropriately escalate customer dissatisfaction with managerial team • Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem solving and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused and self manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards BreakdownCompetitive Starting Compensation Weekly Bonus Opportunity Daily Contest PayoutsWeekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement TrainingDaily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid HolidaysRetirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment OptionsRegular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement ProgramsEmployee Discount Program Fun, Engaging Work Environment Cash and Prize IncentivesModern Work Environment Casual Dress Code Relocation Potential NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. Apply sooner rather than later, the best shifts go quick. SHIFT TYPES AVAILABLEFull-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other DayFull-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More... In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training. At MCI and its subsidiaries, we embrace differences and believe it is a benefit to our employees, our company, our customer, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI s commitment to equal employment opportunity. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. Job Requirements
*Must CURRENTLY LIVE IN Jacksonville & the surrounding area to be HIRED for this position. Positions will likely transition back onsite once deemed safe to return from the COVID-19 Pandemic* We are still hiring! HGS is using a 100% virtual interview and assessment process that enables us to hire for our essential services business clients while keeping your health and safety top of mind. You''ll be able to complete the entire process from your own home or wherever it is convenient for you. HGS is committed to the safety and well-being of all of our employees, so in response to the current COVID-19 crisis, all of our available positions will be work from home for the foreseeable future. All hiring, training and call taking will be done remotely. In these very uncertain times don't miss this opportunity to secure meaningful full-time employment with an amazing team from the safety of your own home. Get started with your new career and apply now! (Note all walk-in applications are... suspended in North America until further notice). Why would you want to be part of HGS? We want you to grow with us! We have established ourselves as a premier employer in Jacksonville and the word has gotten out! We continue to bring exciting new opportunities to the area and we look forward to discussing them with you! $11.00-$12.00/hr with performance incentives, paid training your first few weeks within a state-of-art video training environment We ship all the equipment, you don't need to go buy a computer A comprehensive health plan after 90 days of employment A Real opportunity to grow your career - Working From Home! 90% of our Leaders started their career as a Customer Service Agent How would you be able to join us? A WOW personality and ability to empathize with our AMAZING customers Can you type 25 wpm? Put those texting thumbs away and brush up on those old school typing skills before your virtual testing Can you hang for shifts that rotate between Mon-Sun? (In most cases, you will work 5 days/40 hours a week) A hardwired internet connection with speeds greater than 4MB UL & 10MB DL At least 18 years old and have a high school diploma or GED? Can you pass a criminal background check, drug screening? Secure, private work area; no dog's barking for a walk Have questions? Chat (9:00am-4:00pm Mon-Fri) or leave a message with us on or Facebook @HGSUSA. "HGS is committed to providing an accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process." PandoLogic. Keywords: Customer Service Representative, Location: Ponte Vedra, FL - 32081SDL2017
6 days ago
Job Description This professional is responsible for the client service & marketing functions of a Financial Advisor following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. As a Client Specialist, you will: Client Service • Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. • Partner with Baird's Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm. • Answers all incoming Financial Advisors' phone calls and handles as appropriate. Initiates action and advises Financial Advisor of action taken. May contact potential clients with Financial... Advisor's direction to introduce products. • May schedule client appointments and/or conference room for appointments. • Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed. • Communicate progress updates to clients, as needed, on more complex projects. Operations • Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed • Ensures compliance with Baird's policies regarding correspondence, books and records requirements including trade policies, seminars, and marketing. • May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. • May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. • Maintain primarily electronic files and ability to retrieve the information quickly as needed. What makes this opportunity great: • Compelling careers working side-by-side with the best in the business. • Fast paced environment that will enable you to grow as a professional. • Support and flexibility to grow and be your best at work, at home, and in the community. What we look for: • Bachelor's degree or industry experience comparable to Bachelor's degree. • 5+ years of prior industry and/or administrative work experience preferred. • Series 7/63 or 7/66 or 7/63/65 licenses or willingness to attain them within 12 months of hire. • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. • Excellent verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information. • Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner. • Detail orientation with an emphasis on accuracy. #WHO #LI-JM
Job Description Payroll Processor Summary: Looking for a fast-learning, tech-savvy, detail-oriented individual who can provide accurate and fast data entry, superior customer service, and exceptional organizational skills. Ideal candidates are self-motivated, focused, and can work with minimal supervision from home. No prior payroll experience is required, however applicants should posses a strong affinity for working with numbers. Strong communication skills (verbal and written) are required. Pay: Base Pay $10-$12/hour with bonuses, generous benefits package, and potential for production bonuses Job Title: Payroll Representative Department: Payroll Department Location: 80% Work From Home and 20% Corporate Headquarters - 511 Executive Center 79902 Work Schedule: Open to 30-40 Hour Workweek. M-F (8-5) with 1 hr lunch, schedule flexibility allowed, no overtime Essential Duties and Responsibilities: Accurately and efficiently process payroll, certified reports Accurately calculate... employee pay to be in compliance with state and/or federal minimum wage and deduction limits Enter data into software and reconcile/review timesheet to payroll to eliminate and correct errors and ensure accuracy of payroll Employee/Client assistance specifically with payroll related questions Manage accurate employee files Ensure payroll documents are filled out accurately and submitted in a timely manner (deduction authorization forms, direct deposit forms, change of status, termination, and applications) Record changes affecting net wages, such as exemptions, insurance coverage, pay rates, and loan payments for each employee to update master payroll records Record data concerning the transfer of employees between departments and/or locations. Prepare periodic reports of earnings, taxes, and deductions May keep records of leave pay and nontaxable wages May assist with Child Support Orders and submitting files to the OAG Prepare and issue paychecks; scan all payroll reports along with the corresponding timesheet and paychecks to maintain accurate paperless payroll records Create and maintain current, new, and terminated employee files in an accurate and timely manner Other duties may be assigned to meet business needs Qualification/Requirement (Knowledge, Skills, and Abilities): Knowledge of Payroll and Customer Service Bilingual English/Spanish, preferred but not required Computer Skills, including but not limited to knowledge of Microsoft Office, internet, and email Must be able to type a minimum of 30 WPM Education/Training/Credentials/Experience: The successful candidate should have a high school diploma or a GED, however, a 4-year degree from an accredited university is preferred Customer Service, Data Entry Experience preferred Company Description T&T Staff Mission Statement: T&T Staff Management, Inc. is a Human Resources Outsourcing firm (or PEO) that is dedicated to providing superior solutions to problems in the areas of Human Resources, Workers' Compensation, Safety, Employee Benefit Administration, and Payroll to increase profitability and productivity for our client companies while simultaneously saving them time, and reducing labor costs and liability. Company History: Established in 1992, we have become the largest most financially sound Professional Employment Organization (PEO) in the Southwest. Our focus at T&T Staff is to assist you with your business whether large or small, to control costs, save time and eliminate time-consuming paperwork. Our professional staff is prepared to help you get in compliance with federal agencies such as OSHA, Wage and Hour, and EEOC which in turn can reduce costly employee turnover. We'll take care of the complex maze of federal, state and local regulations so you don't have to. Our Safety / Risk Management Department is staffed with four Safety Specialist all who are OSHA 500 & 501 authorized trainers and who are all certified CPR/First Aid Instructors as well as one licensed Insurance Adjusters. Better human resource services, accurate payroll service, timely claims investigations, reduced accounting cost and outstanding customer service, that's who we are. As a Character First! Company we strive to maintain the highest ethical standards in business holding to the belief that partnerships established on integrity are long lasting
MXV Connections: Appointment Setter / Remote Call Center RepresentativeOur CEO is featured in Forbes 30 Under 30 and his journey began by walking the same steps you will take as a sales representative for MXV Connections.If you're engaging on the phone, charismatic, a go-getter and are ready to build a rewarding sales career, we can give you the tools to make it happen! Ideal candidates have experience in call center environments, outbound calling, telemarketing or other phone-based sales. As a Remote Call Center Representative, you must be highly motivated and competitive, with a strong work ethic and exceptional communication skills.You'll be trained on setting appointments and generating leads, as well as the basics of solar, in order to effectively convey information verbally, enhancing your negotiation and interpersonal skills. Many of our managers and leaders have been promoted from within, making this position a perfect launching pad to starting a career that has many avenues... for growth within our company.Location: Work from home - must be based in TexasPay Rate: $10/hr + competitive, uncapped commission structureFull Time Schedule: 40 hrs/wk during hours of operation (Mon-Sat, 8AM-7PM Central Time)What you'll do:+ Make outbound calls to consumers using a dialer / CRM+ Qualify consumers to confirm requirements are met+ Generate appointments while educating customers about benefits of solar+ Meet individual and team sales goals+ Follow scripting to ensure compliance+ Record responses and call outcomes in dialer / CRMWho you are:+ Minimum of 1 year of sales experience, call center or inside sales experience preferred+ A strong hunger for financial success+ Being a self-starter with an entrepreneurial spirit and a need to exceed goals+ A positive attitude+ Passionate about making a difference!+ Resilient and the ability to professionally handle rejection and upset customers+ Self-discipline and time management skills to successfully work from home+ Being an articulate, confident, and conscientious communicator+ Having an empathetic ear and excellent active listening skills+ Being a trainable, coachable, constant learner+ Being a multi-tasker with amazing organizational skills and great attention to detail+ Technical savvy; able to use multiple computer systems while in conversation with a consumerWhat You'll Need:+ A quiet, distraction-free workspace, preferably behind a closed door+ Cat5/6 grade ethernet cabled network connection+ Intel Core i5 7th Gen or AMD FX-4300 equivalent+ Windows 10 and above minimum of 8GB RAM or Mac OSX 10.10 or higher with 8GB RAM+ USB cabled headset with built-in echo cancellation technology+ WebcamWhat We Offer:+ Hourly base + competitive, uncapped bonus/commission structure+ Work from home+ Full time shifts+ Paid training+ Advancement opportunities+ Paid time off+ Medical, dental, vision insurance+ Flexible spending and healthcare savings accounts+ Disability and life insurance+ Employee discount program+ Fun, virtual team environment
6 days ago
Welcome Center Associate - Agemark Senior LivingAgemark Senior Living, certified with #10 Great Places to Work for Aging Services, is looking for a Welcome Center Associate to answer calls for all of our communities throughout the country. Youll be responsible for using professional phone skills in handling inquiry phone calls to answer questions, gather information and create an initial sense of trust and compassion. This position is located in Omaha, NE. When we say Were like family at Agemark, it means something! The truth about families is that no two are alike. But big or small, traditional or laid back, heres what all healthy families have in common: they love, support, listen to and respect one another. And they share traditions, expectations and values. For more than 30 years, these are the things that have made Agemark a family of happy, engaged and productive employees and of grateful, happy customers. Youll feel the difference the moment you walk through the door of any one... of our communities. Welcome Center Associate Position details As a Welcome Center Associate, the core of your job will be to provide a great first impression by being the initial contact for many people inquiring about our communities and services and to provide the award-winning, highest-quality, consistent and personalized services were known for in communities all across the U.S. Youll also be responsible for oversight of all operations to include: • Respond immediately, professionally, and compassionately to consumer inquiries via any media that is phone, email, web chat based on O365. Strong grammar skills needed • Screen and qualify inquirers on the basis of geography, finances, and other tools • Partner with community sales personnel to schedule local outreach and tours • Accurately create and update records in lead tracking system, include all necessary and relevant information • Redirect to other Agemark personnel or outside partners if the caller is not a prospective resident • Provide professional and regular follow up with contacts who have not yet responded • Hours are 12p-8p Tuesday through Saturday with some flexibility with the intent to potentially work from homeWelcome Center Associate knowledge, skills, abilities and requirements • Previous experience in customer service role or relationship based selling • Experience in healthcare, gerontology, human services or senior housing preferred • Excellent customer service skills displaying empathy and warmth • Proven track record of integrity, commitment and self-motivated • Excellent verbal/written communication skills • Proficient computer skills to include MS Teams, calendars, SharePoint and cloud based software • Must be detail oriented and accurate • Ability to be on calls for your work consistently. Listen and gather information through a phone call to assess needs • Ability to maintain confidentiality of verbal and written information pertaining to residents, prospective residents, facility operations and personnelJoin the Family
The Customer Care Representative meets with members from various organizations (fraternities, associations, unions, etc) and explains benefit packages in detail with the members. Due to current conditions there is an option to connect with clients virtually and only come to the office twice a week.: Responsibilities include: Contacting members by phone and setting appointments to deliver benefits Assisting and advising clients on the workings of different benefit packages Working efficiently individually or in a team setting Must have a laptop and reliable transportation Flexible hours and residual income Must pass background check ( No Felonies) Experience: Sales I year (Preferred) Customer service 1 year (Preferred) Education: High School or equivalent (Required)
Working From Home Data Entry - Customer Service Representative Earn money using your data entry clerk skills. Work remotely from home. For more information read our job posting and then visit our web site. *You must apply online only. We offer a unique opportunity for anyone looking to start working from home. We are seeking folks ready to get started with great work from home companies who are on-boarding individuals to do tasks such as data entry from home, customer service from home, market research, and paid research & opinion work. Hours are Part-time and Full-time work from home jobs and smaller gigs that allow you to work around your existing schedule. You'll be working remotely from your home or home office from any location you choose. Benefits : Work when you want Earn cash working part time or full time. Learn new skills that you can take anywhere. No degree required Supplement your existing job. No need to quit your current job, unless you really hate it. Excellent gig... for Stay at home moms, retired folks, disabled people and anyone looking to learn how to make income online. We have people from all walks of life and various backgrounds including : Customer service (work from home) Data Entry & Typing (work from home) Medical billing (work from home) Email and Chat customer service (work from home) Product reviewers in great demand who want to work from home Telemarketing or telecommuting (work from home sales) Warehouse Call center (work from home or on-site) Part-time & Full-time virtual administrative assistant (work from home) Job Requirements: Must be 16 year of age or older Must be proficient with basic PC skills Must have an internet connection Basic english written language Basic english spoken language Computer with internet access Quiet working area away from distractions Must be able to working independently and get the job done. Desire to learn skills to successfully work from home You enjoy data entry work and can perform the work from your home or location of choosing (remote work at home job) It is crucial that you be self-motivated and able to follow explicit directions to begin working from home Work from home jobs of this nature require Internet and one of the following: Laptop or PC, MAC, or Smart Device - Android or IOS
Are you looking for dependable employment and a stable income? How about growth opportunities within an established company that promotes exclusively from within? OneSupport offers the ability to Work from Home for qualified applicants in your state that are eager to offer exceptional client support. Consistent scheduling and a great online work environment are only the beginning to the many wonderful things about working for a company who has spent years perfecting the Work at Home experience. Come and see for yourself! Our agents start at $10/hour base pay and have the opportunity to select a competitive benefits package (health, dental, vision, life, 401k, paid time off). There is also an upselling requirement that could earn you commission on top of the base pay rate. If you lack previous support experience, we offer on-the-job, multi-week, paid training and continuing education to advance your skills. No certifications or degrees are required! Applicants should have excellent... reading, written and verbal communication skills. The position requires regular attendance and punctuality. Job Requirements: Check out our application for more details
FANEUIL IS HIRING SPANISH BILINGUAL WORK FROM HOME CALL CENTER REPS. MUST LIVE IN THE SACRAMENTO AREA!!! To Qualify You Will Need • Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections) • A separate, distraction free work space within your home designed to improve your productivity The purpose of Spanish Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The Spanish CSRs handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions. Call Center hours of operations are Monday through Friday 8:00 AM to 6:00 PM; shifts will be determined towards the end of training. Training will be Monday through Friday 8:00 AM to 5:00 PM for 4 weeks. Essential Job Functions Fluently speak Spanish and English to assist with... customer's needs Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs Maintains sincere interest in providing stellar customer care Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction Exercises independent thinking in meeting customer expectations Combines knowledge of product, good work ethic, Faneuil provides a broad array of business process outsourcing solutions, from customer care to technical support, and currently employs more than 5,500 professionals nationwide. Count on Faneuil to represent you in the very best light, exactly as it should be. The employees we deploy across all channels are rigorously trained to not only deliver the right answer, but to be fierce guardians of your brand. We take pride in our ability to rapidly scale to meet your program’s requirements—geography and existing space have not been impediments to Faneuil’s ability to bring fully operational spaces online within days of contract award
CALL CENTER AGENT - WORK FROM HOME FULL TIME AND PERMANENT TO APPLY, YOU MUST RESIDE IN: Atlanta Region, Georgia Job Title: Call Center Agent(Work From Home) Hourly Rate: $10/hour (plus, performance bonus opportunity) Work Shift: Monday - Friday, 8am-5pm EST Requirements:To be considered for this position you must take the assessment test offered at time of application and you must have a computer with more than 4GB of RAM, minimum 2.0ghz processor and Windows 8 or newer. CALL CENTER AGENT: We're seeking energetic and self-motivated call center professionals to join our work-from-home call center team. Join a dynamic company that promotes on-going learning, coaching and development, growth opportunities, and (paid) training on the tools and processes you'll need to be successful. This position is full time and permanent. At TouchPoint Contact Centers, agents enjoy: • Set Schedules, No Weekends! • Paid Training on Tools and Processes • Paid holidays off after 90 days • Hourly... wage +Performance Bonus Opportunities (on average, wages increased up to $14/hourwith top performers reaching $17+/hour based on performance bonus) POSITION OVERVIEW: As a call center agent, you'll be part of our work-from-home team, you'll serve as the first impression to customers for one of our largest clients, providing exceptional customer service as you coordinate activities to arrange tows for vehicles. These are vehicles that are deemed 'totaled' and whereby claims were settled between the vehicle owner and their insurance agency (this is not collections). As a work-from-home agent, your role is critical to helping reach the goal of successful coordination. Some of the benefits of working from home include: • Zero commute time • Work-life balance • Cost savings - gas, car maintenance and wardrobe • Independence and empowerment Activities include: • Contact customers to secure and document important vehicle data • Initiate and manage the coordination of scheduled appointments • Utilize online support tools to research data, maintain accurate notes, and track or log key process steps and statuses • Perform workload in accordance with daily deadlines and expectations Key competencies: • Strong verbal and written communication skills • Excellent listening skills and attention to detail • Good time management and organizational skills • Good judgment and adaptability • High-stress tolerance and resilience Required: • You must live in Georgia. • You must be able to legally work in the U.S. • You must have a High School Diploma (or, equivalent). • You must be able to establish a noise-free work-from-home setting. • You must have a capable computer and internet service. • You must pass a criminal background check and drug screening. • You will be required to attend coaching/training sessions at physical office location. Desired Experience: • Proficient in relevant computer applications: Microsoft Office tools, email, internet navigation • Knowledge of customer service principles and practices • Experience with call center telephony and technology • Good data entry/keyboard skills: 40 WPM minimum Job Posted by ApplicantPro
Remote Customer Service Rep in Columbus, Ohio (43017) Apply Job Description - Remote Customer Service Rep Are you friendly and organized? Do you love helping people? Start a career that will make a difference in the lives of others. As a Roadside Customer Service Representative, you will build relationships with our clients by acting as a first responder when a customer is in need! Enjoy the benefit of working from the comfort of your home! This is a full-time, fully remote, permanent position for an entry-level Customer Service Representative. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. Key Responsibilities - Remote Customer Service Rep • You will take inbound calls from drivers who need help with anything... from a flat tire to a break down • You will work with a team of service providers to connect the customer with immediate support • You’re an excellent note taker – you will log your interactions with customers in our tracking system and ensure that all data entry is accurate • We strive to provide excellent service and make a positive impact in our customer’s day Required Skills and Knowledge - Remote Customer Service Rep • 2nd Shift (2pm-12am) and open weekend availability • You have great people skills – you know how to interact with our customers • You’re able to think quickly on your feet and find solutions • Computer navigation and experience emailing through Microsoft Outlook • If offered the position, we will run a criminal background check and drug test in accordance with all applicable law Education and Experience - Remote Customer Service Rep • High school diploma or equivalent • At least 1 year of customer service experience • Stable work history, attendance and punctuality are a must • Call center experience is preferred but not required Benefits and Pay - Remote Customer Service Rep • $12.50/hour starting pay • Holiday Pay • Healthcare, Life Insurance, Dental Reimbursement Deadline for Applying for Remote Customer Service Rep Apply before June 30th, 2020. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran Posted 6 days ago Apply
At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry. As part of the Cloud support team, you will directly respond to questions from our customers on areas such as connectivity, the availability of Couchbase Cloud along with questions on Couchbase and Couchbase Cloud features. You will work closely with our product and engineering teams to escalate complex problems as appropriate. Timely response and proactive communication with the customer to keep them informed and answer their questions in a timely manner is extremely crucial. Responsibilities • Utilize cloud and Couchbase expertise in a customer-first mindset to help our customers throughout... the world be successful • Have passion for technology and collaboration • Solve complex distributed systems and cloud challenges of today’s cloud-native database infrastructure • Take part in a global team of our cloud operations team across the US, UK and India • Handle customer support questions of various levels of difficulty utilizing live text chat with technical or non-technical customers • Genuinely enjoy helping others and be able to interpret their requests • Communication skills both written and verbal and be knowledgeable about a wide range of cloud and open source technologies Qualifications • 5+ years of experience in providing cloud support and troubleshooting database problems • Experience administering large-scale production environments, including IaaS, and PaaS, operating systems (e.g. Linux, Windows), database software • Degree in Tech/Computer Science or equivalent work experience • Strong operating knowledge and troubleshooting skills related to cloud platforms, operating systems (Linux, Unix, Windows), networking, databases and security • Basic familiarity with Amazon Web Service or other cloud infrastructure platforms is required • Couchbase skills are highly desired • Excellent communication skills both written and verbal as well as soft skills troubleshooting issues with customers Couchbase focuses on Enterprise Software, Big Data, Databases, and Software. Their company has offices in San Francisco, London, Mountain View, Manchester, and Paris. They have a large team that's between 201-500 employees. To date, Couchbase has raised $146M of funding; their latest round was closed on March 2016. You can view their website at http://www.couchbase.com or find them on Twitter and LinkedIn
Job Description The Customer Care Advocate provides customer service and support for fulfillment of prescription services. Communicate with healthcare provider and patient customers. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort... by accomplishing related results as needed. Qualifications: • Call center experience highly preferred. • Bilingual Spanish highly preferred. • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking. • Active and in good standing Florida Technician License or willing to enroll in Technician program. • Excellent communication skills and high attention to detail and quality. Available shift is morning, start time 8am EST. Remote Work Company Description TherapeuticsMD is a specialty pharmaceutical company focused on creating safe and effective branded and generic prescription, and over-the-counter products targeted exclusively for women. We currently market and are growing our branded prescription and over-the-counter product lines under our vitaMedMD brand and our generic prescription prenatal vitamins under our BocaGreenMD Prena1 brand. Our development efforts are focused on advanced hormone products designed to alleviate the symptoms of and reduce the health risks resulting from menopause-related hormone deficiencies. For more information, please visit www.therapeuticsmd.com, www.vitamedmdrx.com, www.vitamedmd.com, and www.bocagreenmd.com
We are still Hiring! We are interviewing and onboarding virtually! We are especially in need of front -line talent-Our Customer Service Representatives! We are getting creative with our Contact Center Roles with virtual onboarding and work at home opportunities. In a financial services contact center environment, the Customer Service Specialist I will receive inbound service calls from consumer clients on. While interacting with clients, the Customer Service Specialist I, you will answer inquiries, resolve issues, respond to client needs, uncover and explore opportunities to refer additional products and services. The specialist will deliver EASE, VALUE and EXPERTISE (EVE) in every client interaction and will ensure financial wellness through first call resolution. Contact Center team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key. ESSENTIAL JOB FUNCTIONS: Consumer... Service • Consistently deliver distinctive client service that is knowledgeable, by delivering Ease, Value and Expertise (EVE) in every client interaction on all deposit products. • Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution via First Call Resolution (FCR) • Research and provide verification and documentation of client issues and resolution • Maintain thorough knowledge and understanding of Key Banks products and services • Effectively educate clients on the features and benefits of Keys products and services • Identify financial wellness opportunities and transition the client to the Financial Wellness team. • Knowledgeably respond to and overcome client objections • Recognize and effectively act upon client retention opportunities • Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate • Adhere to established policies and procedures related to servicing, regulatory compliance, and quality • Work collaboratively in a team environment to achieve team, department, and line of business commitments. Digital Banking In addition to the functions listed above, specialists assigned to the digital team will also perform the following functions: • Provide technical and customer support to Keys online products and services in the areas of troubleshooting, complex issues that involve PC operating systems, mobile devices, and tablets as it pertains to internet browsers and internet connectivity • Ability to troubleshoot clients navigational inquiries specifically in a digital space • Responsible for interpreting and translating technical problems in a digital space into a language the client can understand and feel confident using to complete transactions • Demonstrate a working knowledge of the internet/mobile space that includes effective diagnostic resolution for search engines, online research, and web browsers • Ability to effectively and confidently communicate updates to clients regarding system outages, service issues or other incidents impacting online/mobile users • Based on business need, will be trained on additional navigational/client service support skill (i.e. Key Business Online, Personal Finance Management, Business Servicing, Retail Servicing, etc. ) to further assist clients in meeting their financial goals • Demonstrate a desire and skill to educate on new technology options, services, functionality, etc. that provide benefit to the client Key's application process for Contact Center Customer Service Representative position(s) require that you complete our Skill Match Survey. The Skill Match Survey can be taken via computer or mobile device and will take 20-30 minutes to complete. After completing the application, you will be prompted to take the Skill Match Survey. REQUIRED QUALIFICATIONS: • High school diploma or GED equivalent • 1-2 years client services experience required • Work experience requiring multi-tasking and attention to detail • Demonstrated success in problem solving and resolving client issues/concerns • Ability to work in a fast paced, high volume, and high pressure environment • Strong interpersonal, verbal, and written communication skills • Computer proficiency with knowledge and experience in Windows environment • Ability to work at a high level of professionalism. FLSA STATUS:Non-Exempt KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled
About Us Alfresco is a commercial, open source software company that provides simply a better way for people to work, ensuring they have the right information they need, exactly when they need it most. Our software powers the daily work of more than 11 million people at industry-leading organizations in more than 190 countries worldwide. The Alfresco Digital Business Platform is a modern, enterprise-class, cloud-native platform that enables organizations to build digital operations to deliver instant services with exceptional experiences. It provides the fastest path for people to interact with information and for organizations to quickly respond to threats, opportunities and circumstances. Alfresco helps more than 1,300 industry-leading organizations, including Cisco, Pitney Bowes, the Canadian Museum for Human Rights, US Navy Department, the Joint Chiefs of Staff, and NASA, be more responsive and competitive. Founded in 2005, Alfresco has its headquarters in Boston... Massachusetts, USA. For more information on Alfresco, please visit http://www.alfresco.com. The role of a Premier Services – Support Service Engineer is within our Customer Success group. This team consists of the Global Customer Support, Consulting, Customer Relationship Management and the Premier Support Services. This group is completely focused on our customers. This is reflected in our mission statement: Deliver outstanding results, experiences and business value throughout the Alfresco customer lifecycle. The Premier Services Support Engineer (PSE) role works closely with three groups of people: Customers, colleagues and management. As an example of what the role entails the job description is built around those three groups: Your Customers… A successful Premier Services Engineer (PSE) will help and guide our customers running their Alfresco project to a successful outcome. During daily interactions with our customer onsite or remote the PSE will directly contribute to the success of Alfresco projects at the assigned customer. Their integration into the customer’s team enables the PSE to understand the customer needs and their priority. Knowing the priorities, projects and problems the customer is facing the PSE uses their knowledge and our Premier Support processes to ensure a high-quality solution within an appropriate time-frame. This leads to a high satisfaction rating from our customers about the (Premier) Support delivered as reflected in our metrics. Alfresco’s best Premier Services Engineers are technical specialists in Alfresco Content Services (ACS) and Alfresco Process Service (APS). They work together with their customer to configure and maintain reliability and performance in the current environment and prepare planned upgrades. Outside of those activities the PSE will carry out annual health checks and performance tuning on customer’s environment, providing feedback and follow up on recommendations to identify and prevent any potential issues on their systems. Smaller customizations will be as well included in the work of the Premier Services Engineer. Your Colleagues… To be successful as a PSE at Alfresco, it is necessary to collaborate with colleagues within the Premier Support Services group and with Alfresco’s global support team. This might include technical help, providing additional information, sharing best practices and knowledge as well as contributing to a diverse set of projects. Outside the support organization the Premier Services Engineer will work closely together with our Sales Team, the Customer Success Managers and Alfresco Professional Services team including consulting and training. Your Management… The Premier Services Engineer will report to the regional Premier Support Services Manager who is happy to help as much as possible to ensure the customer’s success. If you can motivate yourself, work independently and like to laugh, our work environment might be the right fit for you. And as half the team and the customers are remote, open collaboration is especially important. All this is about your work and career. And all managers at Alfresco are supporting their employees in developing to achieve short and long term goals to progress your career as you want and when you want it. If you read so far and can see yourself fulfilling this role, please contact us. If you look for a bullet point list of responsibilities and desired qualifications, please read further: Your Impact • Perform basic set-up and installation of Alfresco environment • Configure Alfresco servers according to best practices • Provide assistance with user administration, role definitions, and workflow configuration • Provide assistance with common customizations like login pages, icons, menu items, displaying metadata, etc. • Perform an annual health check for each Customer • Perform annual configuration and performance tuning • Assist with Alfresco upgrade planning and activities • Resolving and managing all support issues and escalating service needs • Identify and raise product enhancement requests on behalf of customers. • Maintain current knowledge of Alfresco product offerings and support policies. • Work with other teams as required to provide best practice advice, identify potential workarounds and supply support code add-ons for Enterprise customers. • Work closely with sales and professional services to ensure customer needs are met and future opportunities are identified. • Additionally, the Premier Service Engineer must act as a Champion for the Alfresco corporate values around customer success. • Contribute to the continuous improvement of Alfresco Premier Services processes.Your Keys to Success • A strong level of confidentiality • Bachelor degree; preferably in computer science or engineering • Recent experience working with Alfresco solutions is required. • Excellent attention to detail • Good organizational skills • Strong team player – fits in easily with wide range of personalities • "Can-Do" approach to a wide and rapidly changing workload and ability to be flexible • Strong work ethics • The ability to multi-task and work to tight deadlines • Displays tenacity and patience • Be assertive without being aggressive • A passion for customers and a strong interest to handle a variety of technical issues from the very basic through the ambiguous to highly complex and political. • Self-starter, ability to work independently with minimal supervision, learn quickly and be proactive • Experience with Alfresco Content Service is a must • Strong communications skills with the demonstrated ability to engage with both senior business and senior technical customer staff • Ability to trace and debug Web applications. • Understanding of J2EE, JavaScript, XML, Web services. • Perform analysis and tune operating system and web technology performance. • Understanding of network protocol layers, security layers and domain models. • Understanding of standard support processesAlfresco is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, military status, gender, gender identity, sexual orientation, age, marital status, genetic information, medical condition or disability status
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Hours = 9:00 - 5:30 M-F We are seeking energetic and driven individuals with a winning spirit to join our fast paced department. Our disciplined, proven successful process will help you in growing your career. We focus on a work hard play hard environment. We are results oriented - we care about you and we care about our clients! Apply today so we can contact you about the next steps in the interview process. • All applicants who apply will be required to complete an assessment prior to moving forward in the interview process* Benefits • Health Insurance • Paid time off • Holidays off • Weekends off • Following Training, based on performance, working from home Responsibilities • Service existing clients • Generate leads for sales team • Retain current clients • Perform endorsements Requirements • 440, 2044 or 220 license prior to starting but not required to apply • Strong computer knowledge • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. This position is based out of Gallagher's Las Vegas location. We care about keeping our employees safe and healthy in relating to COVID-19. At this time, our workforce is primarily working from home. As we move you through the hiring process, we will work to keep you informed as to the location situation and how we are assessing safety standards. If this is not an arrangement that would suit you, please stay in touch for future roles by clicking here to join our Talent Network. Position Summary: Primarily focused on performing proactive and reactive troubleshooting of technical issues as they arise with... databases, call center systems, and office equipment. Assess impact, coordinate resolution, and engage resolution groups for troubleshooting; drive efficient resolution of issues. Essential duties include: • Perform troubleshooting of databases, call center systems, and office equipment. • Engage resolution groups for troubleshooting. • Drive efficient resolution of issues documenting all activities. • Providing assistance to end users. Required: • High School Diploma • 3 or more years related experience required • Technical aptitude and troubleshooting skills a must • Knowledge and experience with a variety of operating systems, hardware, applications and tools including Databases, Cisco Call Center Technologies, and Office Equipment. • Proficiency with Microsoft Office Professional • Capability to work from home (Requires Internet connection). Desired: • Extensive knowledge of Windows Office Suite • Thorough knowledge of hardware components and their functions • Ability to translate technical information into business language • Knowledge and experience with Cisco Call Center Technologies Work Traits: • Outstanding communication/interpersonal skills and ability to interact with all levels of an organization to resolve an issue. • Able to work in a team environment. • Ability to manage stress and work effectively in a fast-paced environment. U.S. Eligibility Requirements: • Interested candidates must submit an application and resume/CV online to be considered • Must be 18 years of age or older • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. GSC #LI-MS2
Hi, I’m Kami Olszewski, Senior Manager of Customer Support at Puppet, Do you have a passion for software? Excited about what is happening in DevOps and want to be a part of it? Do you enjoy solving problems? At Puppet you’ll be part of a team committed to exceptional service and the success of our customers. We’re hiring a customer-focused Applications Support Engineer. You will work with a range of industries and customers from small independents to enterprise organizations. The role welcomes you bringing a fresh perspective, learning, solving, and preventing problems. The Person should have: • Technical degree or equivalent experience. • Experience troubleshooting and debugging complex technical issues at all levels of an application stack. • Ability to communicate technical problems and issues succinctly and clearly. • 4+ years of experience in system administration or systems/applications support (Windows, Linux, Mac OS). • Worked with and configuring network protocols and... standards (e.g. TCP, LDAP, DNS, SSH). It’s always DNS. • Experience in collaborating across a global team. • The availability to participate in an ‘on-call’ rotation. Preferably: • Familiar with source control systems such as Git. • Must have knowledge and experience with Puppet/Chef/Ansible or other infrastructure automation solutions. • Knowledge of database, application, and web server systems support (e.g. MySQL, Postgres, Nginx, Apache). • Experience and knowledge of administering Linux based systems and bash scripting. • Ruby? • Experience using Continuous Integration / Delivery systems and methods. • Knowledge and experience of virtualization and container-based systems. • Performance monitoring • Willingness to join senseless debates on what is the best text editor
Title: Customer Care Support • Location: US-USA Work At Home-USA Work at Home • We’re now hiring WORK at HOME – Customer Service Advisors who are friendly, down-to-earth and willing to go above and beyond to satisfy the needs of our customers. • This is a full-time, permanent work at home opportunity offering competitive paid health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs. About Us • At Sutherland, we believe Easy is hard. It takes ideas, design, technology, and talent to work hard behind the scenes to make it look effortless. • For over 30 years, we’ve been delighting customers through better process. • From the very beginning, it’s all we’ve done. In fact, our very first dollar came from process consulting. • Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world. What is this job about? • As... a Customer Service Advisor, you’ll learn all about the coolest ways to help deliver exceptional service and solutions to our customers. • It’s a high-energy environment where you’ll be part of a fun team that offers best-in-class service. Not to mention the amazing benefits, training programs and career potential we offer. • Do you like helping people get the most out of the technology they love? Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you? • Then you’ll love being a member of our customer service community. • Our representatives are the front line of our company, offering solutions, identifying opportunities and serving millions of customers – one at a time. Your goal: • To exceed client and company expectations by answering inbound calls to provide outstanding customer service and technical support. • Sounds like a breeze? Then keep reading! This is the job for you if: • You can execute on delivering a great customer experience • You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform. • You are the “Go-To” person who helps others get the most out of their Products and Services • You are technically savvy and understand Operating Systems/Streaming Video/Web Applications • You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support • If this describes you down to your core, then we want you on our team! • We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology. • We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied. Qualifications Our most successful candidates will have: • High school diploma or GED • Demonstrated ability to perform at a high level, to support our high volume of inbound calls • Proven ability to troubleshoot basic technical issues on Customer’s personal devices; Internet connectivity, password resets, device setups, equipment upgrades • Excellent verbal and written communication skills; proficient reading skills required • Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required • Ability to stay calm under pressure • Positive and enthusiastic attitude • Ability to work in a dynamic Work at Home Team environment • Full time Availability: Our Technical Customer Service Advisor will want to have open availability as we will be assisting customers on varying schedules 24/7. Working from home is easiest when you are equipped with everything that you need! You must have: Excellent Internet connectivity: • Access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! • Wireless and/or satellite Internet Service Providers are not compatible with our systems. Productive work environment: • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. • A quiet and distraction-free, secure place to work. A computer with: • 1.6 Ghz Dual Core processor (the faster the processing environment, the better) • 4 GB RAM • 10 GB available hard drive space • One or more available USB ports (2.0 or greater) • Sound/audio support • Windows 10 • Two monitors A headset that is/has: • USB • Dual ear • Noise-cancelling microphone • Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business Don’t miss this opportunity to start/boost your career as a WORK at HOME – Technical Customer Service Advisor
Job Description Data Entry Clerk - Administrative Assistant - Online Remote Work At Home Position (Part Time/ Full-time) - Be Part of Our Market Research Panel Now! Are you data entry clerk, administrative assistant or customer service representative trying to find a legit solution to supplement your earnings from home? Our business is looking for inspired individuals to take part in across the country & local paid researches. With most of our paid researches, you have the alternative to get involved online or in-person. This is a great way to earn additional revenue from the comfort of your house. If the idea of participating in group discussions and also voicing your point of view about new consumer products, while being compensated to do so, gets you excited ... we 'd love to have you apply while spots are still available. Compensation: - Earn by taking studies - Different payment methods, including Paypal, direct check, or online virtual gift card codes - Opportunity to... win rewards Responsibilities: Participate by completing written and also oral guidelines. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then prepare to discuss PRIOR to meeting date. Requirements: Should have either a cell phone with working camera or webcam on desktop/laptop. Have to have accessibility to a reliable internet connection Desire to fully participate in one or several of the given subjects Capacity to read, understand, as well as follow oral and written instructions. Data entry or administrative assistant experience is not required but useful Job Benefits: Flexibility to participate in discussions online or in-person. No commute required if you choose to work from home. No minimum hrs. You can do this part-time or full time Enjoy free samples from our sponsors and partners for your comments of their products. Click the 'Apply' button to make an application for this position now. This position is opened to anybody searching for temporary, work at home, part-time or full-time job. The hours are flexible and no previous experience is required. Our paid market survey members come from all backgrounds and markets including data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, telephone call facility rep, and so on. If you are seeking a versatile part time remote job from home job, this is a fantastic position for earning a good side income. Job Requirements Must be 16 year of age or older. Must be proficient with basic PC skills. Must have an internet connection. Basic english written language. Basic english spoken language. Computer with internet access. Quiet working area away from distractions. Must be able to working independently and get the job done. Desire to learn skills to successfully work from home
About Patra Patra Corporation is the worldwide leader in insurance agency back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and producer support functions, such as policy checking, certificate issuance, quality control and account audits, to operations centers in the U.S. and India. About this job The Commercial Lines Account Manager candidate needs to be a self-starter, well organized, highly detailed, possess excellent written and verbal communication skills as well as having a solid commercial lines insurance knowledge base and property & casualty license in this work from home position. The Account Manager serves as the primary contact and liaison with small commercial lines clients; ensures ongoing consistency as well as managing the day-to-day servicing, renewals, and new business. Our commitment is to provide... positive and quality customer service in all areas, ensuring timely delivery, and accuracy of work/service provided. Core Duties · Service and manage all aspects for small commercial clients and their policies · Maintain and continue to develop client and company business relationships · Retain and manage all policies including service center, non-service center, and surplus lines · Promote growth of existing book through account rounding · Market when necessary on renewal and new business · Maintain clients / policies in agency management system · Manage and coordinate processing of renewals, certificate of insurance, endorsements, audits, cancellations, auto ID cards, binders, summary of insurance, and edits with team · Inform, educate, and make recommendations to clients about policy coverages, changes, exclusions, and insurance coverage needs · Stay abreast and maintain detailed knowledge of current market conditions and technical knowledge · Maintain knowledge / understanding of technology-based tools and solutions · Provide good customer service · Use analytical and critical thinking in work processes and communication skills · Maintain a paperless workflow · Protects confidentiality of information · Other duties as assigned Minimum Requirements - Education & Experience · 7 to 10+ years of Commercial Lines Retail Insurance Experience · Active Property & Casualty Insurance License Knowledge, Skills and Abilities · Firm working knowledge of commercial lines coverages and services · Understanding and knowledge of handling small commercial lines accounts · Experienced user of Agency Management System and Electronic Document Management · Be self-starter, creative, and problem solver · Must be detail oriented and well organized · Must have excellent computer / internet skills, proficient in using carrier websites, and proficient in Microsoft Outlook, Excel, and Word as well as Adobe · Ability to deliver results to clients through coordinating and managing efforts of others · Ability to resolve problems independently · Willingness to continually upgrade knowledge and understanding of the insurance industry as well as technology that is available Working Conditions · Work from home · Minimum internet speed of 6 mbps download and 3 mbps upload; no satellite Compensation · Competitive Salary / Benefits / PTO Physical Requirements* · Constantly perform desk-based computer tasks · Frequent sitting · Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds · Sort/file paperwork, rarely twist/bend/stoop/squat • Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Work Standards · Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations · Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned · Subject to and expected to comply with all applicable Patra Corp policies and procedures
The KeyBank Contact Center in Lockport, NY is an engaged and fun team that passionately helps our clients thrive! We are looking for Customer Service Specialists to grow their careers with KeyBank. As a Customer Service Specialist, you'll work in an exciting environment, answering questions, solving problems, and helping our clients achieve financial wellness. Our Customer Service Specialists have the opportunity to work from home within 6 months of hire pending job performance. Desirable candidates have: • High school diploma or GED equivalent • 1-2 years customer/client services experience • Ability to work in a fast-paced, high-volume call center • Proven ability to multi-task • Demonstrated success in problem solving and resolving client issues/concerns • Strong verbal and written communication skills • Computer proficiency (especially Windows programs) KeyBank offers a comprehensive training program to help build your knowledge and ensure your success, with growth... opportunities within the Contact Center and across the enterprise. We are fully committed to creating a work environment where our employees pursue personal and professional growth and can be proud of the work they do
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!What we're looking for: You are a Customer Success Engineer with 5+ years of high-tech customer-facing experience. You are a technology professional with an understanding of Citrix Cloud Services and the ability to solve technology challenges in innovative ways. You have experience understanding business goals, objectives, and delivering configuration success for cloud customers. You are a customer-focused professional who enjoys working in a dynamic, fast-paced environment to join our Customer Success team as a Customer Success Engineer in any remote location in the Southeast USA. Position Overview The Senior Customer Success... Engineer will provide our Citrix Cloud customers with implementation guidance helping to accelerate their cloud journey. The Senior Customer Success Engineer will be responsible for the successful implementation of all the Cloud Services products, including Workspace, Apps and Desktops, Networking, Content Collaboration, and Endpoint Management. The Senior Customer Success Engineer will lead product implementations along with the customers, and work with other Citrix resources as the Cloud technical expert. Role Responsibilities • Be the Citrix Subject Matter Expert supporting customer's adoption and implementation plans. • Establish relationships and engage with technical counterparts to drive product adoption and expansion. • Accelerate the transition of traditional on-premises product deployments to Citrix Cloud products. • Drive quickest possible time to value within subscription product entitlements. • Conduct product demonstrations and technical presentations remotely or at customer location/Citrix facilities on Citrix products value. • Provide service expertise to transform the customer vision into a finished implementation. • Drive innovation and influence Citrix product direction through close interactions with Product Management, Engineering and Technical Support teams. • Communicate customer expansion opportunities or potential retention risks to Customer Success Management and account teams. Basic Qualifications • Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management. • Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master’s degree with 3 years; or a PhD without experience • Administrate cloud environments and can speak to the value of cloud services • Product technical skills: Citrix Virtual Apps and Desktops, Windows Server 2008R2, 2012R2, 2016 • Experienced ability to motivate, proactively train oneself, provide trainings for others, conduct seminars, demo's, and whiteboards in front of customers or partners. • Excellent oral and written communications skills, as well as excellent presentation skills. • Able to articulate and understand the customer strategy and Citrix solution strategy to a technical level of detail for their technical area of focus. • Possesses high level of specialized/hands-on Citrix Apps and Desktop on-premises and Cloud Service product knowledge and value. • Ability to effectively manage and execute technical projects across multiple customer engagements in a customer facing capacity. • Ability to travel within assigned territory and other locations approximately 10% of time. Preferred Qualifications • 5+ years in a high-tech customer-facing role (professional services, engineering, systems administrator, sales engineering or consulting). • Desired skills include: Hypervisors, networking concepts (ie; DNS, DHCP, Web proxy), Access and Identity management, Active Directory, APIs, PKI. • CCA-V, CCP-V, CCE-V or industry equivalent virtualization certifications or equivalent work experience. • CCP-N, or industry equivalent certifications or equivalent work experience
Job Description If you're looking for a call center job, then look no further! Adecco is looking for candidates who thrive in a fast-moving, call center environment for Customer Service Call Representative jobs at a local client. These temp to hire work from home jobs will allow you to enhance your career while gaining valuable call center experience. Pay is $12.50/hr.. Apply now for immediate consideration! What will you be doing as a Customer Service Call Representative? As a Customer Service Call Representative your primary responsibilities include: • Assist customers with varying levels of questions, inquiries, or requests • Use a computer system to track and gather information from consumers • Achieve productivity standards and goals set by the company while maintaining high level of customer service What's in it for you? • Weekly Pay - you receive a paycheck every week • Casual, call center Work Environment - dress casual and enjoy a casual, laid back atmosphere •... Comprehensive benefits after 1 week - medical, dental, vision, options available • Skills Training • Generous Bonus Incentives offered for referrals! For more information, ask a recruiter today! • Weekly pay with direct deposit and pay card Do you have what it takes to work for Adecco at a local client? If you meet the qualifications below, the answer is YES! • Must be able to drive to our Colorado location to pick up equipment prior to starting • Must be able to type 15 words per minute • Excellent verbal and written communication skills So now that you know about the job and about us, the ball's in your court. For instant consideration for this Customer Service Call Representative job, click on Apply Now! We have openings on a variety of shifts and can help you choose the best shift to fit your schedule! See you soon! Adecco is committed to the health and safety of our applicants and employees. We are offering virtual interviews as needed and when possible. And we're partnering closely with our clients to ensure safety protocols are in place. We are dedicated to addressing any concerns brought to our attention. We look forward to partnering with you on your job search! Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records
Customer Service Specialists (CAT) - Atlanta, GA Kelly is currently seeking several Customer Service Specialists (CAT) (Work from Home/must pick up equipment) for one of our top clients in Atlanta, GA. Pay Rate:$17/hour Schedule: Monday - Friday 9:00a-6:00p Duration: 4-6 weeks (possible extension) Anticipated start date: 6/2020 DUTIES Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other. Provides status on existing claims to either policyholder and/or client. Updates computer records in order to maintain data integrity of information. Resolution of customer issues and refers escalated items to higher levels for guidance. Researches information in order to provide customers with basic data related to policies. Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email. Knowledgeable of products related to auto/ mortgage business and... additional product/services associated with the company. Other duties as assigned by management and may support other departmental areas based on business need. Knowledgeable of multiple claims applications including mainframe and windows based systems. EDUCATION/EXPERIENCE High School or equivalent Minimum 6 months - 2 years of customer service related experience. Requires excellent written and verbal communication skills Computer skills including MS Office and Outlook Must have high speed internet Must be able to work from home Equipment will be pick up from Assurant’s Atlanta site Why Kelly? At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Why Kelly? As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.#KellyGTSJob Requirements
HIRING NOW! WORK FROM HOME OPPORTUNITY Customer Service Representative COVETRUS SUMMARY Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. Were bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe. Our Manhattan, Kansas location has exciting opportunities for customer service professionals to join our growing Customer Service Representative team. We are hiring for openings in all shifts between 8am and 8pm, CST. This person will possess excellent leadership and organization skills, proficiency with computer... systems, the capacity to work both autonomously and in a team environment, all while maintaining a positive attitude at all times. We have full-time openings for both daytime and evening/weekend shifts. RESPONSIBILITIES • Provides prompt and considerate service to all customers. • Ensures that all requests/required data entry is accurate and completed on time. • Maintains performance levels to specified goals. EDUCATION & EXPERIENCE • High School Diploma or GED SKILLS & ABILITIES • Knowledge of customer relations theory and practices. • Skills in operating computers. • Ability to pay attention to detail and retain information readily. BENEFITS • Health, vision, dental insurance plans • 21 days of paid time off (PTO) • 10 paid company holidays • 401(k) plan • Employee Stock Purchase Program • Growth opportunities and more! PHYSICAL DEMANDS/ WORK ENVIRONMENT Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Customer Service Representative Job Details Job Location Ohio - Statewide, OH Description WORK FROM HOME!!! SEEKING FULL-TIME & PART-TIME CUSTOMER SERVICE REPRESENTATIVES Universal Marketing Group is hiring 50 Customer Service Representatives to answer incoming calls for our NEW client. Join our team and help us grow! Starting pay based on experience + Performance Based Bonuses and Incentives At Universal Marketing Group, you’ll have a job that is both challenging and engaging. UMG gives you the opportunity to earn great money while making a positive impact on our customers. Our mission is to provide the highest quality service to our customers and exceptional results to our clients. As the company continues to grow, we are looking for outgoing individuals who have the drive and desire to make $$$ while also demonstrating their ability to be successful in a team environment. • Top performance awards & sales contests with cash payouts and merchandise • Flexible full-time ... part-time working hours between 8am and 8pm that fit your lifestyle • Paid Training, ongoing coaching, and mentoring that helps you perform at your highest level • Casual dress, welcoming atmosphere, and engaging culture • Permanent full-time employees are eligible for comprehensive benefits including: Medical, Dental, Vision, 401k with employer match, and Paid Vacation. Experience: • Customer Service: 2 years (Preferred) Responsibilities: • Effectively communicate with customers • Meet or exceed company goals Requirements: • Reliable transportation • Basic computer and typing skills • To work from home you must have the following: • At least 8MB Internet connection. Satellite Internet is NOT an option. • Your computer must be connected to an ethernet cable. You cannot take calls using a Wi-Fi connection. • A headset with a microphone • Chromebooks CANNOT be used We are holding interviews Monday through Friday. If you are driven to succeed and looking for a company to grow with, submit your resume or call our office between the hours of 10:00am-4:00pm (419) 720-6586. We look forward to hearing from you! Equal Opportunity Employer
This is a remote role with preference currently being given to candidates in the eastern United States time zone As a Microsoft Premier Support Engineer, you will provide a world-class customer service experience to Fortune 100 Office 365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine “customer satisfaction” to mean that the customer is “blown away” as you resolve the issue on the first call. In this role, you will provide your insight and execution to drive the optimal customer experience by phone call, email and remote assistance. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to... enable individuals with disabilities to perform the essential functions. The Premier Support Engineer is primarily responsible for: • Provide world-class customer experience with every interaction • Engage and empathize with customers to support and resolve technical issues through completion • Develop, foster and maintain highly effective customer interaction • Support installation, configuration, and support of Microsoft Office 365 on various platforms • Accurately document all work performed through ticketing system including details and outcomes • Ensure accurate and timely resolution of all assigned issues • Escalate product bugs or unresolvable cases • Notice trends and report reoccurring problems • Develop, foster and maintain effective working relationships with engineering to enhance the customer experience • Update Office 365 licenses, subscriptions and user management as necessary • Share your knowledge with teammates and guide them in the resolution of complex technical problems • Collaborate with team members to enhance the customer experience • Increase engagement with Office 365 • Enforce a high-quality customer service culture • Stay up to date with technological changes in the industry with internal and external training We are seeking candidates with the following qualifications and skills: Education, Certifications, & Technology Requirements: • Bachelor’s Degree in computer science or related field • Experience supporting Microsoft O365 DESIRED: • Knowledge with legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.) • Experience with Microsoft Windows operating system environment • Concepts of Networking Fundamentals • Understanding of cloud technologies and migrating on-prem to the cloud • Exchange Server 2007/2010/2013 • Exchange Administration skills • Active Directory • DNSP • O365 administration and set up • MX Records • Setting up Outlook • Experience identifying host providers • Knowledge of O365 Technical Architecture • Azure Who You Are: • Passionate about delivering the ultimate customer experience • Ability to interact with Enterprise level customers • 2-3 years in an IT Service Desk role, ideally with experience in an enterprise O365, Exchange, Azure, or enterprise SharePoint environment • Strong technical leadership and troubleshooting skills • Being able to develop relationships with customers to effectively understand priorities and drive technical recommendations and solutions • Passionate about delivering the ultimate customer experience • Demonstrated professionalism in resolving customer issues • Success at working in a team environment where a customer obsessive culture is paramount • Demonstrated problem-solving skills including identification of issues, obstacles and opportunities and development and implementation of effective solutions • Demonstrated ability to think on your feet and take a methodical approach to troubleshooting. • Commitment to meet and exceed individual and team KPIs • Excellent written and verbal communication skills
This position is in support of The DOD Enterprise Unclassified Information Sharing Service (UISS) All Partners Access Network (APAN) at USPACOM Pacific Warfighting Center, Ford Island Hawaii. The Help Desk Technician provides Tier I technical support to APAN users including but not limited to; identify, troubleshoot, and resolve problems and issues pertaining to the capabilities and services available to APAN users; provide training to end user on how to use APAN capabilities and services efficiently; produce help desk documentation; support metrics gathering, and assist with software quality assurance testing (when not actively responding to help desk calls); deliver service over the phone, in-person, on email and support ticket as directed. Operate & document APAN ticketing system during each help desk operation. Requires High School diploma or equivalent and three to five years experience or equivalent training. Job Requirements Duties & Responsibilities: •Resolve Tier I... requests received through emails, support tickets, hotline calls and in person •Provide support on Service Level Agreements (SLA) in team collaboration environment •Evaluate and validate requests and escalate to the next tier of support when appropriate by adherence to escalation and troubleshooting procedures •Track support requests to ensure that the requester is provided with the resolution •Ensures requests are logged, assigned and responded to in a timely manner. •Authoring helpdesk training documentation for internal users (helpdesk /KM members) and produce user guides for external users •Provide helpdesk training to internal users and as required; assist in software QA testing •Prepare helpdesk reports and maintain files and records •Work closely with APAN knowledge managers (KM) to support in KM tasks as needed •Provide chronology of system outages and service interruptions Skills, Knowledge & Abilities: •Hold current active (SECRET) Security Clearance •Ability to communicate clearly and effectively, orally and in writing, including technical solutions in a user-friendly manner •Ability to read, understand, and apply complex technical information. •Ability to research a variety of information, analyzes problems, identify solutions, and implement recommendations in support of goals. •Experience of progressively knowledgeable and skilled experience in networking technical support; or any equivalent combination of education, training & experience. Preferred Work Conditions: (additional requirements for this position) •Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly. •Excellent hearing is required to perceive information at normal spoken word levels & to receive detailed information through oral communications •Visual acuity is required for visual inspection involving small defects and/or small parts, preparing and analyzing written or computer data, operation of machines or equipment. •Work may include "work from home" requirements in order to meet customer requirements. This will be identified on a case-by-case basis. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access https://torchtechnologies.hua.hrsmart.com/ats as a result of your disability. You can request reasonable accommodations by sending an email to [email protected] Thanks for your interest in Torch Technologies
The KeyBank Contact Center in Lockport, NY is an engaged and fun team that passionately helps our clients thrive! We are looking for Customer Service Specialists to grow their careers with KeyBank. As a Customer Service Specialist, you'll work in an exciting environment, answering questions, solving problems, and helping our clients achieve financial wellness. Our Customer Service Specialists have the opportunity to work from home within 6 months of hire pending job performance. Desirable candidates have: • High school diploma or GED equivalent • 1-2 years customer/client services experience • Ability to work in a fast-paced, high-volume call center • Proven ability to multi-task • Demonstrated success in problem solving and resolving client issues/concerns • Strong verbal and written communication skills • Computer proficiency (especially Windows programs) KeyBank offers a comprehensive training program to help build your knowledge and ensure your success, with growth... opportunities within the Contact Center and across the enterprise. We are fully committed to creating a work environment where our employees pursue personal and professional growth and can be proud of the work they do
The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good. Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their... hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them. Job Summary The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner. The position is responsible for answering complex customer inquiries on currently marketed health products (re-rate, complex claims) as well as currently marketed life products. The representative acts as a resource, takes complex calls as defined by the department, provides customer service and is responsible for answering incoming calls. Key Responsibilities • Answer incoming customer calls and respond to customer requests, answers complex questions, must have the ability to interpret a variety of policies, rules, regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests. • Understand basic telecommunications and provide an advanced knowledge of products and functionality • Provide quick, professional, precise resolution to customer issues/questions • Enter customer request into data system, open and dispatch work orders to various department and complete call history • Handle customer requests via fax, email or voicemail within 24 hours or 1 business day Knowledge / Skills / Experience • At least 3 years of prior customer service experience in an inbound call center • Minimum two years of post high school training in a specialized trade, technical school or college is preferred • Proficient in Microsoft Office (Outlook, Word and Excel) • Insurance background including knowledge of health insurance terminology is preferred. • Excellent communication skills both verbal and written required. Work Hours & Compensation Schedule: Start Date - 9/14/2020 Training Hours - 8:30 to 5:15 pm CST Monday - Friday After Training Hours - 10- 7pm CST Monday - Friday Compensation: $17.00 Hourly Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k) Working Environment This position will have the potential for possible work from home opportunities. To be eligible for the Home based opportunity you must meet the requirements below: We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals) • Standard Technical Requirements • Home Internet service must be stable. • 50 Mbps Download and 5 Mbps upload internet service packages • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift. • Wifi connection is not allowed • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods • Space for Desktop equipment and 2 monitors Allstate will provide all equipment • Information Security requirements • Minimum Requirements (summary, not all inclusive) • Established or Dedicated Work area at home, ensuring: • No one can see your screens, keyboards or Allstate documents • Area is located where no one can overhear your conversations • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.) • Workspace is not vulerable to theft • Free from distractions The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment
About Conduent Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 10 million employees who use its HR Services, and nearly nine million people who travel through toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40% efficiency increase in HR operations, and up to 40% improvement... in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com. Job Description Conduent manages mission-critical digital interactions at massive scale - helping some of the most well-known brands and governments stay ahead of rapidly evolving expectations. We offer a lively environment, good benefits, and a collaborative culture. We are actively seeking full-time customer service agents to work from home. You’ll be delivering customer service on behalf of our client - a world leader in technology and innovation. From the comfort of your home office you will be helping customers solve problems with their smartphones and computers. We Want To Hear From You Today If You • Know how to use a smartphone and can navigate the web • Familiarity with iOS and/or macOS, or comparable technology, is preferred • Love helping people solve problems • Like working in the comfort of your home • Are excited by innovative technology • Want to work with one of the world’s most recognized brands We will provide you with equipment needed and paid professional training, even if you do not have technical experience! We Offer • A fun work environment • $13.50 per hour • An Incentive program • Promotion and growth opportunities • Medical, dental and vision Insurance • Paid time-off • The opportunity to contribute to a 401(k) • A variety of shifts available (see below) Here Are Examples Of Shifts We Often Have Available 11:00 am - 8:00 pm CST 12:00 pm - 9:00 pm CST 1:00 pm - 10:00 pm CST apply email: [email protected] Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form
Job Description We are seeking a Remote Bilingual Client Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This is a virtual work from home position. Responsibilities: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services ​Qualifications: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills We are a fast growing, innovative benefit consulting and membership service firm. We build customized benefit portfolios for fortune 500 companies and independent... contractors. We deliver our recommendations in a customized format based upon our clients’ specific objectives and needs. We think differently & provide a very unique service to all of our clients. We believe firmly, in dealing with all of our clients in person, for a virtual face to face customer service experience that displays more integrity & care. Membership services & Groups include; • Heath services • Child safety programs • Lay off and strike services for union members • Non profit organizations • School districts • Semi-pro and professional athletic teams. This role revolves highly around Customer Service & Branding, while working directly with some influential groups in the Dallas area. The candidate will need to be proactive, enthusiastic and a driven person. We need someone with Customer Service and/or Account Management experience. Representatives will ensure delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism. The core mission is to ensure a smooth understanding & enrollment process, while delivering high-quality client service. The role will include; • High volume of Client Interaction • Dealing and resolving disputes between customers • Educate clients on services through our online program • Find ways for customers to increase their own business potential • Technical issues • Dealing with customer complaints between customers, sorting resolutions. Experience and Skills required; • Excellent written and spoken English, Spanish, Polish, Ukrainian, Serbian & Russian (bilingual not required) • A good telephone manner • Great face-to-face people skills • Word, Excel & Outlook knowledge • Effective organizational, time management, facilitation and prioritization skills • The ability to communicate with people of all levels within a business • A true team player and strong department leader • Persistence, drive and enthusiasm • Customer Service experience within a B2B environment Perks • $65,000-$80,000 annually • Opportunities for growth into management and corporate positions • Weekly Bonus Structure • Early Retirement Program Company Description We are a fast growing, innovative benefit consulting and membership service firm. We build customized benefit portfolios for fortune 500 companies and independent contractors. We deliver our recommendations in a customized format based upon our clients’ specific objectives and needs
About the role A successful Title and Escrow Account Manager is goal-oriented and thrives in a fast-paced environment. Responsibilities include: • Select Agent Management -Developing strategic relationships with Zillow’s Select Agents to drive dedication to Zillow Closing Services. As a key, customer-facing member of the outside sales team, you will sell to Select Agents and prospect key revenue opportunities. Primary responsibility will be to identify, develop, and close new business opportunities quickly and efficiently. • Partnership -Strong ability to build and develop relationships with both Zillow Group’s Select Agent network and lead communication channels with internal ZCS and Zillow Group partners at both senior and mid-management levels. • Partner Focus - Work with development team leaders to implement requests. Collaborate with the leadership team on Marketing Services Agreements. Monitor and track adherence to Select Agents MSA obligations. • Business Industry... Acumen-Understand and effectively communicate Zillow Group’s value proposition, tech, process and current partnerships. Navigate the industry's competitive landscape and market trends. Analyze and interpret real estate market data reports to successfully implement sales marketing efforts and provide market feedback to the Escrow team. • Customer Focus -Work with internal Zillow Group teams and Select Agent community to ensure the highest level of customer service. Pinpoint client needs, provide solutions, and become a trusted resource. Provide pre-contract and pre-listing support to Select Agents for ad hoc requests. Solicit input from Select Agents as to requests for technology improvements.Who you are You put the customer first and foremost in every decision you make. You are passionate, effective, organized, detail oriented, and most importantly, laser focused on helping the ZCS team achieve its goals. Naturally, you lean into data and reporting to build strategy and creative solutions. You love being relationally connected to people and are persistent in getting appointments with potential customers!You have: • Proven experience working in title and settlement, real estate, or indirect sales channel teams for at least five years • Ability to translate operational initiatives into sales and marketing results • Demonstrable experience in developing strategic business plans • Detailed knowledge of market changes and forces that influence the company • Experience preparing reports and familiarity with a broad range of communication tools for delivering content • Ability to analyze data, build out reporting and make strategic recommendations based on data and trends • Capable of handling multiple projects and delivering on tight turnaround times • Results oriented success working in a fast-moving, high-growth real estate services environment • Savvy business sense, with the ability to find creative solutions to problems yielding deeper customer and client connection • Have a willingness to travel; up to 75% travel required
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