Member Services Representative

Ref ID:

02584269

Classification:

Customer Service Representative

Compensation:

$31000.00 to $37000.00 yearly

Robert Half is currently looking for remote Member Service Representatives who have customer service, account management or call center experience in the DMV area.

SUMMARY:

Provide service assistance to new and existing members for all credit union products, savings and loan related services via telephone and mail correspondence.

Open new accounts, make updates or close existing accounts, and resolve account inquires to include VISA products, discrepancies, delinquent accounts, stop payments, payroll/deposits/withdrawals/transfers and mortgages (types of mortgage loans, associated rates, financing methods etc.).

Analyze, research and resolve complex member account discrepancies including loan corrections, misapplied payments and dividend re-calculations and determine method of correction.

Complete applications for automated services and investment accounts and... process account transactions.

Increase and promote Credit Life and Disability insurance and loan account volumes by cross-selling loan products to existing and prospective members.

Interview loan and VISA line increase applicants, review loan history, make product recommendations, compile applicant or account documents and collateral requirements to determine monthly payment schedules.

Process and disburse all approved loans and ensure denials are communicated in accordance with policy/procedures.

Perform centralized service functions for members and other branches/departments such as:bank wires, commercial money orders, and credit union money orders.

Identify and communicate product or service related issues or improvements to management.

Perform other related duties as assigned or directed.

Job Requirements:

1-3+ years of customer service, call center, account management or product services experience.

Experience within banking, loans, mortgage, financial or credit union environments is highly desired.

Ability to pass a background and credit check.

Ability to work flexible hours including one late night a week and 2 Saturday's a month.

Strong customer service skills and ability to build strong rapport.

Excellent communication skills both oral and written and sense of professionalism.

High attention to detail, level of accuracy and confidentiality.

Ability to meet deadlines in a high pressured, fast paced environment.

Strong research abilities, analytical mindset and problem solving skills.

Competitive benefits offered, overtime available, and room for growth. Hours/Schedule will change weekly, but offers 100% remote capabilities. Must be able to work 1 late night a week (11:45am-8:15pm) and 2 Saturday's a month (8:45am-1:15pm). Computer equipment and virtual training provided. While this role is remote, the candidate must live in the surrounding DMV area.

Qualified candidates should apply or email their resume to Brittany Clark.

Robert Half Finance & Accounting matches skilled professionals with remote or on-site jobs in accounting, bookkeeping, finance, audit, taxation and more on a Full time basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's Most Admired Companies every year since 1998 and was No. 1 on Forbes' annual ranking of America's Best Professional Recruiting Firms.

Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States.

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