Network Support Specialist

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Network Support Specialist (Security Engineer)

Location: Dubai, UAE

Grade: 09

About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

Position Summary

The Resident... Engineer provides on-site support for customer’s existing multi-vendor security infrastructure and performs day-to-day operation. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers’ network. Resident engineer will be representing NCR within the customer.

Key Areas of Responsibility

The Network Security Engineer will be responsible for:

• To understand the Customers’ organizational structures and become familiar with the Customers’ network implementation, support processes and procedures to help in designing a network that is highly available and sustainable.
• To perform patch and software upgrade on the security devices and to ensure that they are implemented and functioning correctly.
• To troubleshoot equipment and network problems and to open tickets to vendors – Cisco, Palo Alto, etc. through to problem resolution.
• To raise equipment Return Material Authorizations (RMA’s) and to track these through to problem resolution.
• Work on developing network optimization and configuration reviews
• To hold technology workshops with the Customers to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.
• Support design and operations and planning of Security products within the Customer infrastructure
• Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis

Basic Qualifications

• Bachelor’s degree minimum required in Computer Sciences
• CCIE on Security track is Preferred
• 8+ years experience in Implementing and managing Networking Security Solutions from multiple vendors.
• Detailed technical experience in installation and operation of next generation firewalls – Cisco ASA, Cisco FTD, and Palo Alto
• Strong knowledge of IP, NAT, Site-to-Site IpSec and Remote SSL VPNs, URL Filtering
• Expert level hands-on experience with Cisco Email Security Gateway and Web Security Appliance solutions.
• Implementation and Operation experience with Cisco ISE NAC Solution.
• In depth experience in Threat Prevention and network AMP technologies – Cisco Firepower and Palo Alto Threat Prevention and Wildfire.
• Advanced level Switching knowledge with Cisco switches: Vlans, VTP, Trunking, Spanning-Tree, Etherchannels…
• Strong communication skills
• Excellent troubleshooting skills
• Team player, self-motivated, creative and flexible, avid learner
• Spoken and Written Fluency in English.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Location: Remote - Anywhere

Skills required for this job:

• .NET
• Communication