Customer Success Representative

Job Description

Our employees can choose what works for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow employees to perform at their best ensuring a healthy work-life balance.

We are currently seeking full-time, driven, and highly self-motivated
Customer Success Re
presentatives
. You will be the concierge helping a consumer through the early stages of the home buying or selling process. We're looking for team members with a strong work ethic, who thrive in an autonomous environment, and treat work like "their own business. "

Customer service, sales, retail, or consumer-facing experience is preferred, but not required. Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multitask in a fast-paced, high-energy and competitive environment. Our commission structure is uncapped with a high variable meaning you get out what you put in. Our team is... looking for candidates who are looking for a rewarding challenge. You will have the ability to interface and learn from team members in all departments of the company. This is an excellent opportunity to pursue your goals and assist in the growth of an innovative real estate-tech company! Are you up for it? Come join our team!

Areas of Ownership:

• Responsible and accountable for your production.
• Represent realtor.com in a professional manner. i.e. by phone, email and text message communication.
• Ability to work in a team atmosphere and independently.
• Ability to determine the needs of our clients through effective listening and questioning skills.
• Make 150-200 outbound warm leads and cold calls (50% split) daily to identify client's needs and respond by providing superior service and resolution.
• Make successful connections between consumers and real estate professionals to move the business forward and break records.
• Scheduling flexibility is required as some shifts require late evening or weekend hours.
• Read and Speak English fluently, an additional language is a bonus but not essential (Spanish).

The Ideal Profile:

• You have to be within a commutable distance from the Austin office (6800 Burleson Rd, Austin, TX)
• You have a bias towards action and hold yourself and others accountable.
• You welcome a challenge and your competitive spirit drives you to win.
• You genuinely feel good and naturally go the extra mile to make sure customers leave with a smile.
• You are a confident communicator, skilled at speaking and building rapport with people of all backgrounds.
• You have experience successfully calming down escalated customers.
• You are persistent and persevere in the face of adversity.
• You enjoy change and are always looking for ways to improve.
• You are self-motivated, ambitious, driven, and goal-oriented.
• You have excellent attendance, always on time and only miss work when pre-planned with your manager
• You find it easy to learn new skills and tasks.
• You thrive in an open transparent environment, where feedback and coaching are seen as gifts.
• You aren't afraid to ask for help and are quick to offer support when others need it.
• You come to win every day with a great attitude.
• You are organized, independent, resourceful and diligent.
• You find Multi-tasking easy.
• You have the ability to collect and input data while fielding questions and speaking with consumers.
• You are tech savvy with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.
• You have a sufficient internet connection to sustain 8-10 hours of internet use, i.e. dialing the phone, video conferencing, online training.

What We Offer:
The Consumer Success Representative role pays $15 per hour base with a great commission plan. Average performers earn $47K and top performers earn over $60K! We also offer robust benefits starting day one!

• After 91 days, you will receive a one-time bonus of $1,000 if you meet attendance requirements
• Onsite gym with showers and lockers (when in office)
• Free lunch provided daily (when in office)
• Located on private members only disc golf course
• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• Competitive work environment with great culture, rewards, recognition and fun events
• Medical, Vision, Dental, Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
• Investment in growing your career and providing you opportunity to have an immediate and massive impact on a growing company with a revolutionary business model

Working Conditions:

Hours may vary as we are open from 7 am through 11 pm. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, fax machines, copiers, and other office equipment.
About realtor.com

At (r), we believe that everyone deserves a home of their own. We're a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we're there to lend a helping hand. Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we'd love to have you join our team to help.

We've got great offices in the U.S. and Canada with lots of sweet jobs to choose from, so we're hoping you'll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Let's make a difference, together. For Real.

Diversity is important to us, therefore,is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition,will provide reasonable accommodations for otherwise qualified disabled individuals.
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