[Customer Service / Remote]
/ Competitive Salary / Full Medical, Vision and Dental insurance coverage / PTO-As a Customer Support Rep you'll:
Support customer happiness and retention working cross-functionally with customer success, engineering, product, and sales; Respond to support tickets and identify their issues; Relay advanced customer problems to customer success and engineering with detailed notes to help them address the problem; Make video recordings of solutions for customers to have them watch; Jump on the phone with customers to debug issues...
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