Regence Customer Service Professional I

Primary Job Purpose

Open to all applicants within: Oregon and Idaho

The Customer Service Professional I role is a Full time remote position

Position starts: Monday, May 10th

Position closes to new applicants: Friday, April 16th

Bring your customer service expertise to our customer service call center where you will:

Provide information, education and assistance to members on recorded phone lines regarding benefits, claims and eligibility and be the primary contact between the corporation and our Medicare members. The manner in which a member or member is treated during that contact is critical to retaining our customers and to the overall success of the corporation.

Key Qualifications and Experience Medicare Customer Service Professional I would have a high school diploma or equivalent and 6 months customer service call center experience or 6 months customer service experience such as insurance, retail, banking, hospital medical office or other experience with extensive... customer service contact or equivalent combination or education and experience. Proficient PC skills and prior experience in a PC environment Demonstrated Knowledge of medical terminology and coding preferred Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills. Demonstrated ability of strong customer-service skills, including courteous telephone etiquette Ability to make decisions and exercise good judgment in a complex and rapidly changing environment Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience Ability to work in a team environment Ability to exercise discretion on sensitive and confidential matters Demonstrate initiative in researching and resolving benefit, and eligibility issues Education: High School Degree or GED. Bilingual in Spanish and English is a plus (additional pay for bilingual associates).Pay will be discussed when recruiter reaches out

Our Medicare Customer Service Call Center is open:

Monday through Friday between 7:00am - 8:00pm (April 1-September 30) and

Monday through Sunday between 7:00am-8:00pm (October 1-March 31).

To show our dedication to employee satisfaction, our generous health benefit package starts on your first day! Our leadership team is committed to creating a supportive, fun, and empowering environment where you'll gain skills and experience in an ever-changing health care industry and have a positive effect on your local community!

Training

Paid training will begin on Monday, May 10, 2021. Training is held Monday-Friday 8:15am-5:00pm. We will be using Microsoft Teams for live virtual training with video capability, to be connected with your trainer and fellow classmates. We ask you have High Speed Internet, either cable or DSL is preferred.

Work Environment This is a permanent/remote position. May be required to work overtime. May be required to work outside normal hours. Note: Please check your email (including spam and junk mail folders) during the process for important status updates and information.

Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.

Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members for 100 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association.

If you're seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers' engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.

Information about how Cambia Heath Solutions collects, uses, and discloses information is available in our .

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check are required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our