Field Service Technician

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.We actively look for prospects who: Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.Job Description:As a Field Service Technician,you will work remotely, from home and at clientsites, providing field maintenance support to thePhoenix, Azgeographic area. You will install, service, and maintain a wide range of Pitney Bowes products, such as postage meters, mailing inserters, and sorting machines,for our always expanding client base.You Are:A collaborative contributer who can partner with our clients to resolve concerns through electro-mechanical troubleshooting, installing, and repairing of a... varietey of mailing solutions machines. You describe yourself as autonomous, high performing,team driven, and passionate about customer service.You are committed to championing new ideas, strategies, or concepts to ensure that business is retained, and the client is satisfied. You not only think "outside the box," but truly embrace the concept that there can be no box to think outside of.You see opportunities where others see challenges.Build. Deploy. Bridge. Grow.You Will:Work remotely, from home and at clientsites, providing field maintenance support in an assigned geographic area.Manage a queue of dispatched service calls to ensure that customers are contacted within the established time frames and incidents are closed in a quality manner.Troubleshoot, monitor, repair, schedule, and provide mechanical/electrical preventative maintenance on a variety of postage meters and mailing solutions inserter/sorting machines. Plan and perform equipment upgrades and new installations.Provide client training, phone support, emergency on-site assistance, and on-call availability as needed.Your background:As a Field Service Technician, you have:Excellent problem-solving skills, including proven ability to troubleshoot equipment problems, establish priorities and work under deadline pressures.Strong written & verbal communication skills.Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment.A valid driver's license and clean driving record is required.Ability to work a flexible schedule with travel as required and overtime if needed.The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation.PreferredA minimum of 1 years experience troubleshooting and repairing complex mechanical/electrical equipment.Experience in maintaining, repairing and installing mailing equipment such as inserters, sorters, or comparable equipment.AA degree in Electronics, Mechanics, Computer Science or related field of study.Our Team:Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.We will: Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ()Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link