About the Job
We are looking for a Support Specialist to join Etsy’s Member Services team on their mission to guide Etsy buyers and sellers with effortless, human support.
As a Specialist you will be responsible for supporting customers in handling complex issues at a high-functional level that includes offering creative solutions to tough problems. You will also play a meaningful role as liaisons between our community and the rest of the company, including our engineering and product teams. Do you find joy in helping others and problem solving to make a positive impact? If so, this could be the perfect match!
This is a full-time, Monday through Friday, permanent position. This position will report to a support team manager in the Member Services organization located in Hudson, NY. We offer flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to an office location 2-3 times per week.
For candidates who will work... remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
About the Role
In this role you will:
Ideally you'll bring:
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.