Core: Provide technical and behavioral direction to the team, daily interaction with GTM, coordination of team reporting.
Primary contact for problem resolution of escalated transactional issues.
Inventory: Management of inventory properties through the development of effective marketing strategies.
Coordination of all functions related to the sale of inventory in order to minimize costs and increase overall profitability.
Build effective relationships with Clients and Account Management.
MAJOR DUTIES AND RESPONSIBILITIES:
Minimize direct costs through effective processing while minimizing financial risk
Work with RES Manager to identify and resolve issues with staff, supplier partners, clients and other management to insure highest standards of professionalism.
Research and resolve team service issues.
Identify corrective action opportunities.
Assist Manager in assessing strengths and developmental needs of employees and provide timely... coaching.
Participates in job candidate interviewing, training and team performance reviews
Participate and/or lead projects
Develop and deliver team training
On call for Evening/Weekend Premier Executive escalations (rotates between Sr.’s)
Work with agent to develop marketing strategies
Train, coach and mentor agents on Cartus expectations, policies and procedures
Responsible for accurate TDOE forecasting and financial modeling
Secure and manage referral fees for inventory properties.
Maintain effective relationships with CSM/AE to keep them advised of compliance and profitability issues.
Proactively communicate inventory management issues and recommend effective property action plans
Prioritize and authorize repairs, improvements and incentives, adhering to client guidelines and approval limits.
Client interaction to review inventory position.
Work with appropriate personnel at first identification of red flag property characteristics and/or compliance issues
3-5 years business experience within a multi-faceted real estate related environment is preferred
Demonstrated written and verbal communications skills required
Demonstrated ability to manage multiple priorities and achieve results in a high volume metrics driven service environment
Proficiency in Microsoft office products
Remote working requires 50 MB download and 7 MB upload internet speed
Aptitude for effectively prioritizing work; planning, organizing and multi-tasking
Solid analysis, judgement and decision making
Strong written and verbal communication
Strong partnering skills to maximize positive customer service, both internal and external
Attention to detail
Ability to successfully work in a team-based environment, Ability to foster a positive, results oriented team
Strong technical skills
Strong sense of urgency
Strategic and creative thinking
Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture.
Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, Sotheby's International Realty®.
Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers.
Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees.
We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed.
We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results.
We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
Forbes 2020 Best Employers for Diversity.
Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together.
We hope you’ll join us.
Cartus is the trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex.
Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed.
For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences.
We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world.
Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.
EOE AA M/F/Vet/Disability