Training Coordinator
Overview
Today at Weedmaps, we are growing our teams rapidly and adding new products which requires greater amounts of skill and knowledge. We have built a strong foundation for sales and customer success training and are looking to expand that to our expanding customer support team. We are looking for team members who will roll up their sleeves to coordinate, support, build, and facilitate training.
The Impact You'll Make
- Manage Revenue & Support teams training and certification schedule, track and report on training outcomes and certification program, maintain training metrics/records for the company to track effectiveness
- Design, develop, and execute a variety of training materials in partnership with Head of Training and management in areas of expertise. Examples would include: Customer Operations experienced rep training and new hire onboarding (Customer Operations, Sales and Customer Success)
- Support + Manage Learning Management System (LMS... repository of on-demand learning modules and assets:
- uploading and maintaining up-to-date content
- tracking user engagement
- certification progress
- content effectiveness
- reporting insights to leadership.
- Support + Manage Revenue Team Playbooks (a useful tool for all training materials, collateral, and knowledge to live)
- uploading and maintaining up-to-date content within the Revenue & Support Department and in partnership with cross-functional teams.
- Produce timely and accurate announcements, communications, and reports to leadership and employees of scheduled training and report on progress/engagement.
- Plan and facilitate logistics for various training efforts across the Revenue & Support organization with a focus on creating engaging and collaborative experiences.
- Administrative support including but not limited to – agenda development, calendar and invite management, managing user permissions etc.
- Potential to expand support of training efforts beyond Revenue & Support organization into other departments (e.g., Marketing)
What You've Accomplished
- Work independently and effectively in a fast-paced environment with the ability to meet deadlines while managing and prioritizing multiple tasks simultaneously.
- The ideal candidate will be enthusiastic about learning; embrace change and innovative thinking, while being thoughtful about learner needs and workplace realities; and committed to own professional growth.
- Strong interest in the field of education, learning and development, as measured by education and/or experience in academic or corporate education environments. Ideal would be a candidate who has a desire to pursue a career in Training/Learning & Development.
- 2-3 years in a professional training environment, ideally from a Training/Learning and Development department, Sales Enablement, People Development, or related fields
- Demonstrated ability to use technology for project and program administration.
- Ability to work in a decentralized team environment remotely.
- Well-organized, extremely detail oriented and self-starter.
- Excellent verbal and written communication skills. Excellent grammatical, proofreading and editing abilities.
- Creative eye: strong graphic design principles and experience translating ideas into visual graphics
- Strong computer literacy (word processing, graphics and presentations)
- Google Suite or Microsoft Office (Word, Excel, PowerPoint, Visio and Outlook) – Advanced skill
- Ability to handle proprietary and confidential information
- Reliable, dependable and punctual
- Well-developed interpersonal skills
- Bachelor’s degree in Learning & Development, Business, or a related field
Our Benefits
- 100% paid employee monthly Medical, Dental and Vision premiums AND 80% paid dependent monthly premiums
- HMO (California residents only) and PPO option offered through United Healthcare
- Company-paid $50,000 in Basic Life/AD&D (Accidental Death and Dismemberment) coverage
- 401(k) Retirement Plan: 100% match on the first 1%. 50% match from 2-6% of employee contributions
- 3 weeks PTO (accrued) and 5 sick days (immediate)
- Supplemental, voluntary benefits
- Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services
- Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year
- Flexible Spending Accounts (Medical, Dependent, Transit and Parking)
- Voluntary Life Insurance
- Critical Illness
- Accident Insurance
- Short- and long-term disability
- Pet Insurance
- Paid parental leave
- During current work-from-home:
- Reimbursements for home office setup and monthly WiFi
Our Culture
- 11 company-paid holidays
- Catered lunch and snacks provided when working in the office
- Snack boxes sent straight to your door when you work-from-home
- Casual work environment, read no fancy clothes required, but you are free to dress to the nines!
- Monthly virtual happy hours
- Quarterly all-hands meetings
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
About Weedmaps
Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to scale their businesses while complying with the complex and disparate regulations applicable to the cannabis industry. In addition, our platform provides consumers with information regarding cannabis products across web and mobile platforms, including listing local retailers and brands, facilitating product discovery and allowing consumers to educate themselves on cannabis and its history, uses and legal status. Headquartered in Irvine, California, Weedmaps employs more than 400 professionals around the world, with offices including Los Angeles, Denver, Barcelona, and Toronto.
So what are you waiting for? Join the Weedmaps family
