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The Senior User Experience (UX) Analyst is responsible for developing a deep understanding of the customer experience in digital channels and business systems and processes to help drive impactful, data-driven decisions. Working under general supervision, the Senior UX Analyst will contribute to building out the ecommerce roadmap and use multiple tools and techniques to help identify customer pain points and needs.
The Sr. UX Analyst will
- Present insights gathered using qualitative and quantitative user experience data analysis to business leaders for feedback
- Support business strategies by working cross functionally to help build out the product roadmap and release planning
- Translate business requirements and user needs into tangible interaction designs through detailed user flows, wireframes, prototypes, and user... stories
- Test and validate usability by monitoring and reporting metrics, leveraging research and analytics to drive website updates and improved user experience.
- Contribute to discussions and decisions on roles and responsibilities in a growing team
- Guide and mentor less experienced UX team members
- Enhance the team knowledge of best practices and trends in UX research, strategy and design
- Support the development and maintenance of internal and external customer panels for use in UX research projects
Requirements
- Bachelor’s Degree in UX Design, Human Computer Interaction, Technology, Project Management or related field, or equivalent work experience
- 7-10 years of experience as a UX analyst, designer or researcher, or product owner, leveraging emergent technologies. Experience with web analytics tools, business process analysis, requirements gathering and project management.
- Excellent communication, presentation, interpersonal, and analytical skills, including the ability to communicate complex concepts clearly across different audiences and varying levels of the organization.
- Experience using Jira, Confluence, wire framing, A/B and multivariate testing, SEO, on site search, HTML and CSS and Java script. Experience working with an Agile product development team in a UX Designer role a plus. Mentoring, working with a remote team, SCRUM Master and B2B experience is also a plus.
Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs. With more National Account Programs in the fleet industry than all of our competition combined, we are recognized for innovative technology and solutions that reduce costs through efficient ordering methods and stringent controls.
Imperial offers
- A competitive wage, annual bonus opportunity, and industry leading benefits including immediate medical, dental, and vision.
- Excellent work-life balance, 18 days paid time off plus paid holidays
- 6% company contribution towards your 401k programs immediately
Imperial is an Equal Opportunity / Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
