Unified Communications Engineer

CompanyFederal Reserve Bank of PhiladelphiaDevelops conceptual, logical and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects. Completes analysis of business requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the business requirements. Assesses testing requirements and prepares testing strategies, as well as preparing implementation and transition plans.The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and... Delaware.Job Summary :The Unified Communications (UC) Engineer assists in the assessment, planning, design, testing, and technical documentation for multiple UC services at the Federal Reserve. The UC engineer will join a team aiming to provide world-class meeting and videoconferencing solutions for the Federal Reserve. This role will be responsible for the support, and ongoing adoption and integration of new tools, features, and service updates to the UC services. The candidate will have experience supporting a Zoom or Zoom for Government environment for a mid-size to large organization, and in-depth domain knowledge in other video conferencing and telephony solutions, including Cisco Webex and Microsoft Teams. The candidate will also have experience working in an Agile environment, and experience in scripting and implementing automation to increase speed to market and lower human error. Responsibilities :Work with the Product Owner in the design, development, and testing of new unified communications systems, including web conferencing systems, voice and video endpoints, SaaS systems, and other solutions related to real-time communications.Work with managers and vendors to identify and evaluate new technology products for their services.Partner with users to elicit and translate our requirements into technological solutions.Plan, tests and helps deploy u upgrades to existing unified communications systems related to real-time communications.Provide agreement-based, scalable, and adaptable solutions.Develop and maintain policies, and guidelines to ensure that UC systems are consistent across the company.Review business requests for system enhancements and undertakes cost evaluation, standards reviews, and prioritization.Guide continuous improvement efforts for the service and system architecture.Work with information protection teams to evaluate the security of existing and new UC systems and devices.Establish relationships with partners to guide road maps from our existing platforms to integrate with latest technologies.Ensure department documentation, SOPs, knowledge base articles are managed and maintained.Qualifications :Education and Experience :Bachelor's Degree or equivalent experience with a minimum of 6 years of relevant work experience,with at least 3 of these years supporting large-scale unified communications environments.Certifications preferred (technical, project management).Knowledge and Skills :Demonstrated, thorough knowledge of the Zoom web conferencing service.Experience with multiple protocols including SIP, H323, WebRTC.Knowledge of UC systems including Cisco CUCM, and video collaboration tools (including Webex, Zoom and MS Teams) on both desktop and mobile devices.Experience with AV Technologies such as Crestron, Poly, Logitech and other AV products.Experience with the Agile project methodology.Experience with cloud computing providers such as AWS and Azure.Experience with Office 365, and specifically Outlook and Exchange Online.Establish, implement, and enforce appropriate technology standards to meet requirements.Exchange ideas and information with associates, management and vendors to accomplish work objectives and build agreement.Ability to communicate and build relationships outside of IT.Experience performing market and competitor analysis.Troubleshoot , root cause analysis and problem resolution skills Prioritize, escalate and communicate issues.Work independently with attention to detail and follow-up.Other Requirements :Occasional travel within the continental US.Will be asked to be in on-call rotation and offer weekend support .To view the full Job Description please click the link Below: https://www.philadelphiafed.org/-/media/ae36ebd915504732b0a93630d96bc3b2.ashxWe offer a great benefits package that features: Medical (4 options), Prescription, Dental (3 options), and Vision Insurance
401k/Thrift Plan with generous employer match
Employer-funded Pension Plan
Paid Vacation/Sick Time & Holidays
Monthly Commuter Allowance
Flexible Spending Accounts and Healthcare Spending Accounts
Flexible Work Schedule available in most departments
Tuition Reimbursement
Parental Leave
Onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
Onsite Cafeteria & Coffee Shop
Additional Convenience Benefits, Discounts and More...
The Federal Reserve Bank of Philadelphia believes that diversity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer seven employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.Pre-Employment Background CheckBackground investigations including drug testing are required for all new hires as a condition of employment, after the job offer is made. Employment may not begin until the Bank accepts the results of the background investigation.This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a permanent resident and a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo an applicable background check and comply with all applicable information handling rules.Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryInformation TechnologyWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Privacy Notice