Account Manager III, Product

WHO WE ARE

RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day!

ABOUT THE TEAM

The Account Manager (AM III) is an experienced professional within Customer Success organization supporting the Utility Management product. The Account Manager (III) is focused on client service, expansion and retention within thier assigned accounts.

WHAT YOU’LL DO

As an Account Manager (III), you will provide monthly performance reporting, analyze data, drive resolution... to customer escalations, identify opportunity and provide overall support to the customer to meet their utility managment objectives. This position will report to the Senior Manager, Customer Success, Utility Management.

PRIMARY RESPONSIBILITIES

• Partner with primary client contacts to manage Utility Management program
• Manage assigned accounts to drive client expansion
• Retain business by reinforcing value of RealPage Utility Management products and services to align with client objectives
• Analyze and communicate key performance metrics to client
• Identify and evaluate opportunities for client to increase recovery, income or other value-added service adoption
• Prepare and lead comprehensive Account Review for assigned clients
• Lead regular calls with client to review action items and understand client needs
• Gather implementation due diligence for applicable accounts
• Maintain Strategic Account Plan for each client
• Collaborate with other RealPage Utility Management departments, Sales and Customer Service Advocate to coordinate client needs and resolve outstanding issues

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum 5 years equivalent work experience and bachelor’s degree
• Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
• Proven ability to effectively manage multiple projects simultaneously
• Proficient knowledge of MS office, including Word, Excel and PowerPoint
• Excellent written and verbal communication skills
• Excellent follow up skills required

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Utility Management experience preferred

WHAT WE OFFER

At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it