Senior Technical Consultant

Opentext - The Information Company

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

The role we have is for a Consultant to join our CEM Professional Services Practice in North America. As a member of the Professional Services team you will work directly with customers, delivering implementations of OTMM solutions.

The role requires a blend of strong technical skills and would suit a technical consultant or someone wanting to expand from a purely software development role into one that is more client-facing, but still highly technical.

It’s important you are comfortable interacting with both business and technical team members, utilizing consulting and hands-on development skillsets.

You Are Great At

• Working directly with clients to translate their business requirements into coherent and... pragmatic technical requirements definitions
• Provide trusted knowledge and guidance to both clients and internal teams
• Design, document and implement agreed solutions
• Use project management and business judgement skills on a daily basis to ensure risks are managed and client satisfaction achieved
• Feed into our continual product improvement process by working closely with Product Management, Engineering and Support to present new ideas, client feedback and identify software issues
• Assisting the Sales team by the provision of technical expertise in pre-sales scenarios
• Adjusting to rapid changes where the business direction requires it. As an example this may involve POC implementations and estimates at short notice.

What It Takes

• The confidence, communication and interpersonal skills to guide customers
• Strong troubleshooting/problem-solving skills
• Able to maintain focus on multiple projects simultaneously
• Able to travel within US/Canada, as required
• Software development background - Java and Javascript would be preferred
• Knowledge of Cloud service providers such as Amazon Web Services, Google Cloud and Microsoft Azure
• 25% Travel within North America is expected
• Bachelors degree in related topic or equivalent experience

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com