Are you a language-enthusiast?
Are you passionate about helping people and motivating them to achieve their maximum?
Then let’s get in touch!
We are currently looking for a
Learning Specialist (m/f/d)
This is a full-time position, based remotely in Mexico.
About Learnship:
We’re a technology company laser-focused on improving the way people learn the language and behavioral skills they need to thrive in intercultural working environments. Our solutions help enterprises shatter cultural barriers to unleash the full potential of their global teams.
- You will work in a highly diverse team with flat hierarchies: We are 360 employees from more than 30 different nationalities, working from 14 different countries in 3 continents
- Our love for languages and new technologies unites us
- You will have the chance to actively contribute to our successfully and rapidly growing, international company
- You will be able to use your language skills on a daily basis, while working with our... innovative, future-oriented product
Your Mission:
You will work as a key player in a global team by providing end-user motivational support, tutoring and guidance throughout their learning program.
- Engage learners through motivational techniques to maximize their Learnship learning experience, establishing yourself as a trusted advisor.
- Guide and motivate learners optimally either by initiating the communication (Phone/Email/Chat) or responding to requests and queries around the Learnship service.
- Develop positive relations while managing your groups of learners.
- Monitor learner engagement to help optimize their learning and achieve study goals.
- Champion end user driven feedback to improve process, provide visibility over program and escalate according to procedure.
- Maintain visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage).
- Collaborate with our technical support team, our product team and our Customer Success Management team to share and address feedback, account-level issues and follow up of incidence resolution.
About you:
- You could already gain work experience in customer support, preferably in the training field.
- You are fluent in English and Spanish. Written and spoken skills in Portuguese are a plus.
- You are well experienced in working with MS Office.
- You are a good listener and your warm and positive manner strengthen your customer service skills.
- You possess strong organizational skills and are able to stay on top of things, in case priorities change.
- Most important: You are highly motivated to do your part in connecting people from all over the world!
Sounds interesting? Well, it is! If you are interested, please send your CV, your salary expectations and earliest possible start date to Kira Grübl.
Ubicación: Remoto - Cualquier parte
Habilidades requeridas para este trabajo:
