Remote User Experience (UX) Designer

Job Description

User Experience (UX) Designer – AAA-The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective User Experience (UX) Designer.

The Customer Experience (CX) Strategist will work closely with UX Design Manager, Business stakeholders, Developers, and other agile team members, the UX Designer will serve as the voice of the customer throughout the research, design, and testing processes.

In this position, you will have the opportunity to:

Leverage best practices in human-centered design, design thinking, and UI design to facilitate definition of User Experience (UX) requirements with project stakeholders.

Provide user experience design – e.g. prototypes, wireframes - for new development features for ACG digital properties (aaa.com, AAA mobile app)

Develop and maintain a library of digital assets to be used in digital development to ensure consistency of user experience and to streamline development process

Serve as SME for WCAG... compliance

Maintain all UI/UX related artifacts for future reference

Organize user experience discussion and gather data from both external and internal stakeholders

Assists with UX research design, fielding and interpretation of results to provide actionable recommendations for improved customer experiences.

Assist with UAT efforts through development of testing plans and executing tests against the plan

Advocates for the end user by influencing decisions to ensure that product and design decisions are aligned with user needs and expectations.

Provide insight into emerging technologies and how to leverage them for improved user experiences (e.g. bot technologies, use of AI for personalized experiences)

With our powerful brand and the mentoring we offer, you will find your position as a User Experience (UX) Designer can lead to a rewarding career at our growing organization.

How you will benefit:

Our Auto Club Group User Experience (UX) Designer earn a competitive salary with a potential of earning bonuses

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

Benefits include:

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Qualifications

We’re looking for candidates who:

Education:

Bachelor's degree in Marketing, Business, Computer Science, or Design or a related field.

Experience:

5-10 years' experience working on UX research, design and testing for consumer-oriented websites or mobile apps

Experience with design and prototyping software such as InVision, InDesign, Illustrator or Sketch

Experience with quality control principles and user testing – including WCAG compliance

Experience working in an Agile environment a plus

Experience with conducting user experience research preferred

Experience with Design Thinking, Lean UX, or user centered design methodologies preferred

Knowledge and Skills:

Customer-focused with an acute eye for detail.

Must be a self-starter and able to work autonomously

Intellectually curious

Strong collaboration, communication and presentation skills

Successful User Experience (UX) Designer will possess effective communication skills, ambition, motivation and drive!

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority.

We do what’s right by sustaining an open, honest and ethical work environment.

We lead in everything we do by offering best-in-class products, benefits and services.

And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them.

We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

Long-term, sustainable, profitable growth

AAA Membership growth and renewal

Operational excellence

Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status