Remote Senior User Experience Designer, Consumer Banking

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a Remote Senior User Experience Designer, Consumer Banking located in Ohio*. The Senior User Experience Designer, Consumer Banking will be an information architect, interaction designer, usability researcher, and visual designer. This position will visualize the user experience through flows, journeys, information architecture diagrams, conceptual sketches, wireframes, and hi-fidelity designs based on user data, research, and best practices... While partnering with UX Strategists, Digital Product Managers, and stakeholders, the incumbent will deliver experiences that support member retention and new member growth.

• This position is remote, and can be located within a 100 mile radius of the posting location. *

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Create digital banking experiences that are effective, efficient, and satisfying to maximize our product relevance
• Own the creative process from ideation to final deliverable, partnering with UX strategists, UX researchers, other UX designers, UX writers, and UI designers
• Translate complex problems into "simple" practical design solutions that are grounded in data and insights across all lines of business including deposits, auto, credit card, and lending
• Visualize the user experience through user flows, customer journeys, information architecture diagrams, conceptual sketches, wireframes, and hi-fidelity designs based on user data, research, and best practices
• Gather and synthesize design inputs (qual/quant data, primary/secondary research, competitive analysis, business requirements, system capabilities, regulatory requirements, etc.) to determine how we approach a design problem
• Plan and conduct evaluative usability tests including research plans, creating low and high-fidelity interactive prototypes, moderating research sessions, sharing outcomes with stakeholders, and presenting design improvements
• Communicate conceptual ideas, detailed designs, and design rationale visually and verbally to stakeholders at all levels of the organization
• Collaborate closely with product managers to ensure design solutions meet established success criteria and bring the product vision to life
• Contribute to and leverage a design system to promote delivery speed, brand consistency, designing at scale, creativity, and innovation
• Draft written content and apply basic content standards
• Collaborate with engineers and technologists to determine the most efficient way to implement designs
• Collaborate with project managers to identify delivery milestones, coordinate design reviews, and communicate blockers and status

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in user experience design, graphic design, human factors, or a related field required
• Minimum five (5) years of experience in digital design, required
• Experience working with a financial institution or fintech, preferred.
• Must submit design portfolio or project case study as a PDF or website
• Experience designing native mobile and responsive web applications
• Experience with inclusive design and accessibility per the Web Content Accessibility Guidelines (WCAG) guidelines
• Familiarity with Apple Human Centered Guidelines, Google Material Design, Salesforce Lightning, and related design systems
• Proficiency in a variety of UX tools and collaboration platforms such as Sketch, InVision, Axure, Miro/Mural, etc.
• Familiarity with outcome-driven design, agile software development, and Lean UX
• Experience communicating ideas and telling stories in visual formats
• Solution-oriented approach and positive attitude
• Enthusiasm for establishing a design thinking culture in one of the nation's largest credit unions
• Ability to understand the big picture, take ownership, and tackle problems wherever they arise
• Ability to maturely discuss design and communicate design rationale; comfort giving and receiving feedback in design reviews

Supervisory Responsibility

This position will not directly supervise staff

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

• Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

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