IT Support Consultant

Nims & Associates has an exciting opportunity for an IT Support Consultant in the San Francisco Bay Area. A good candidate should at least five years of IT support or help desk experience and have a strong Microsoft background, with extensive experience with Office365 and general office equipment. As an IT Support Consultant you will be responsible for working client issues remotely that arrive via our internal IT ticketing system and you will also be responsible for onsite visits to clients within the San Francisco Bay area.

The rewards of joining Nims & Associates are great in both practical and personal terms. You will be joining a solid company with over 30 years of history and stability. The average tenure of a Nims associate is over ten years. Founded in 1985, Nims & Associates is a full-service information technology firm serving clients in fifteen states, 30+ associates and over 1,000 clients, many with national operations. As consultants, we sell no computer hardware. Our... job is to make our clients IT and ERP systems run better, and we must win their business with every interaction.

Our clients have between 5 and 500 employees. They want an IT partner that will treat them with respect. They want the job done right, on time and on budget, by someone they trust. That's us. That's Nims & Associates. If you take pride and personal responsibility for your work, we want to know you.

Nims & Associates is unique in that we offer comprehensive support tailored to the needs of small and medium business. We do this by assigning a support team custom tailored to each client's IT strengths and weaknesses. As a team member, the client develops a relationship with you and contacts you directly. You have to remember that computers and software are less important than the people and businesses that use them.

After 30 years in business, two things haven't changed —
— We specialize in working with small and medium businesses that have between 1 and 500 employees.
— We provide the best IT support services in the business. Our growth has come almost exclusively from client referrals.

Responsibilities include —

• Provide remote technical support for Microsoft related technologies including Windows and Desktops, Servers, Exchange, SharePoint, Hyper-V, etc.
• Provision and or troubleshoot deskside and laptop issues.
• Provide remote technical support for remote access solutions including VPN, RDP and SonicWALL Secure Mobile Access Appliances, etc.
• Perform complex troubleshooting of backup systems.
• Remotely investigate issues with network devices.
• Ensure that all support resolutions adhere with Nims & Associates documented best practices.
• Follow defined processes for reactive support ticket handling for every support request.
• Ability to consistently create and follow through with solid resolution plans after initial support request assessment and escalate requests when necessary.
• Aid in the design and maintenance of client how-to and general process documentation

Requirements –

• Minimum of five years’ work experience in the IT service provider industry, as a consultant or with a MSP or IT Services company.
• Strong experience implementing and administering Microsoft Active Directory (On-Premise, Office 365, Azure) managing Group Policy, Exchange, DHCP, DNS, ADFS, and Terminal Services.
• Experience with routing and switching both managed and unmanaged.
• Some experience with VOIP.
• Experience with Cloud platforms (AWS and Azure).
• Strong understanding of wired and wireless networking principles.
• Strong experience managing and implementing storage and backup infrastructure.
• Must be willing to participate in On-Call rotation schedule.
• Must be willing to work in an MSP environment,
• Understanding of ITIL and best practices related to IT Operations.
• Excellent problem-solving skills; sense of urgency and drive.
• Team player: must be able to communicate with and coach other team members, present to non-technical customers.
• Solution-oriented, constructive approach to problem-solving.
• Demonstrated ability to understand and navigate highly complex technical environments.
• Must be able to travel to client sites three times a week within the San Francisco Bay area.

Benefits include —

• Long-term, stable organization
• Flexible work hours / assignments
• Work from home office
• Three weeks PTO (employees)
• Full Medical / Dental plan (employees)
• 401k Participation (employees)
• Bonuses based on performance / billings (employees)

Certifications —
Nims is a Microsoft and AWS partner, and looking to expand. A successful candidate will have one or more of the following certifications —

• Microsoft Azure
• O365
• AWS

Any of the following certifications would be a plus —

• Cisco
• Juniper
• Palo Alto
• Fortinet

Nims & Associates is an equal opportunity workplace and committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements