Training Specialist

At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.

Aspiration Values

Action: We take initiative. We are doers, not bystanders.

Boldness: We don’t tinker, we transform.

Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.

Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.

Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.
What You'll Do
Design and facilitation... of training and ongoing coaching for Team Leads and agents
Coordination of virtual orientation and onboarding
Collaborates with stakeholders to develop learning that meets the needs of the business
Works with internal clients and Human Resources to identify training needs and achieve strategic business goals
Develops and designs training documentation: participant guides, training manuals, course materials, leader guides, learning activities, and job aides to enhance the performance and development of employees
Participates in training needs analysis through various methods and assists assigned customers with the development of an appropriate performance-based action plan
Participate in meetings with Team Leaders, Managers, Directors, Chairs and VPs to provide input regarding workflow and system enhancements to ensure the appropriate level of service is available to Operations
Leverages various learning tools to create virtual and blended learning solutions that include web-based training, online learning activities, online testing and certification, and classroom-based program
Designs and develops performance improvement solutions, including instructional strategies, training content, job aids, and assessment items using sound instructional design principles
Conducts task, audience, environment, and content analysis
Develops e-learning programs, coaching models, e-learning storyboards and content
Works with L&D Leader to develop and track metrics that evaluate training effectiveness, transfer-of-training evaluations, and return on investment calculations, applying Kirkpatrick or equivalent methods
Develops supporting materials for training events, including but not limited to marketing materials, employee/learner communications, and job aids
Stays current with best-practice and emergent technologies in the learning industry
Displays proficiency with Google G Suite
Performs duties specific to the L&D Specialist-Knowledge Management, or the L&D Specialist-Quality Assurance roles as necessary due to demand or required coverage
What You'll Bring
3+ years of experience providing instruction to a group of people
1+ years of related experience in a financial institution with demonstrated professionalism, growth, and trustworthiness
Familiarity with different teaching methods and materials
A functional understanding of banking and investment products
Strong written and verbal communication skills
Demonstrated attention to detail
Entrepreneurial - you do what it takes to achieve our goals, without having someone telling you what to do
Curiosity – when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
Strong proficiency with personal computers and business productivity software
Passion for user experience, customer service, and social good
What You'll Get
Making an impact for a company with a mission of transforming the financial industry and the lives of millions
Competitive salary and equity incentives
Robust healthcare plans, 401K and unlimited vacation time
Diverse & inclusive culture