Senior Experience Researcher (CX)-Remote

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

We're looking for a seasoned Customer Experience Researcher (CX) to drive the attainment of our customers' desired outcomes by owning the discovery to advise the creation of outstanding customer experiences! The ideal candidate must have insight for our customers and end-users, a deep understanding of user-centric design, and strong analytical abilities. Our (CX) researcher will conduct research and analysis to build personas, customer journey maps, and advise the development of the content and tooling required to simplify and accelerate the journey!

Role Responsibilities:

• Lead quantitative and... qualitative research initiatives to generate important insights that will drive creative concepts and lead to intuitive user experiences
• Facilitate customer experience critiques and lead cross-functional workshops to advise content development, delivery strategies, and evolution of leading practices
• Advise the progress of data-driven customer experience strategies and adoption through both human and digital-led engagement
• Design and deliver translated concepts into wireframes, user stories, journey maps, and mockups applicable for a wide range of delivery platforms
• Collaborate with experienced partners to advise cohesive experiences, including content and relevant tooling, across the customer journey
• Collaborate with (CX), design, marketing, and product teams to understand requirements, identify users' needs, and align on business goals

Basic Qualifications:

• Requires a University Degree or equivalent experience and a minimum of 8 years of prior relevant experience
• Demonstrated ability to think strategically about customer experience challenges and optimally develop and communicate design processes, ideas, and solutions
• Extensive experience in all areas of (CX) design including information architecture, interaction design, visual design, prototype engineering, content, and user experience
• Passion for user-centered design and application of design thinking principles with a high degree of creativity, appreciation, and problem-solving abilities
• Self-starter that takes initiative for developing both strategy and execution plans with high attention to detail and delivery excellence
• Strong interpersonal skills that thrive working with diverse global teams and can prioritize multiple partners' feedback

Preferred Qualifications:

• Outstanding collaboration skills with the desire and patience to work cross-functionally to establish and meet shared organizational goals
• Ability to remain calm and focused when balancing multiple projects in a fast-paced, agile environment while still meeting deadlines with ease and accuracy
• Expertise in standard UX software including Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and/or the Adobe suite (Adobe XD - for wireframing)
• Minimum 5 years of related experience; knowledge of Citrix solutions a plus

#LI-AP3

What you're looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It's a simple philosophy that guides everything we do - including how we work. If you're driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

Market Research

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we're all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You'll enjoy our workstyle within an incredible culture. We'll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us atASKHR@citrix.comfor assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications