Senior Manager, Solution Consulting - Commercial

Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description
The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular... interactions and experiences with customers and also internally, with a focus on performance and continual improvement.
We are seeking a Solution Consulting leader to lead Demonstration capability and strategy. This strategic leadership role will set the agenda for demonstration capability as well as execution by inspiring and managing a team of Presales Solution Consultants. The ideal manager will create a repeatable process, driving results, and outcomes in a multi-fold agenda including:
What you get to do in this role:
Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Partner with regional sales managers on strategic business initiatives and programs
Drive SC Led strategic programs focused to drive pipeline generation and expand customer’s usage across the platform
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review, and approval, activity reporting, etc.
Qualifications
To be successful in this role you have:
Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
7 years experience in presales
Experience managing presales teams as 1st line management
Experience in leading presales teams focused on Commercial/Mid-market account segment preferred
Understanding of standard approaches to coaching, mentoring, and management of individual contributors
Ability to motivate and inspire a growing team of Presales Solutions Consultants
Experience in Value-Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions, and a broad understanding of Service Management practices
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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