Product Manager

thoughtbot partners with organisations of all sizes to design, develop, and grow their software-based products and services.

Product management brings together these critical elements: business understanding, user experience, customer success, team management, and technical delivery.

This position is fully remote and is open to applicants located anywhere in the Americas in GMT-3 to GMT-10 time zones. We will begin reviewing applications no earlier than August 30th.

Salary

Salary and benefits vary by location. The US salary range for this role is: $105,000- $130,000.

Position Details

As a product manager, you will:

• Collaborate with clients and thoughtbot designers to define and clarify product vision
• Establish and continually adjust a product roadmap
• Align product design and development to the business needs of the client
• Support clients and team members through advising, Agile project management, and regular communication with all stakeholders
• Ensure customer success... through the lifecycle of the project, including helping with team onboarding, project delivery and offboarding.
• Define customer-centred KPIs
• Establish best practices around product management process & culture, including upskilling client teams
• Collaborate with designers and clients to conduct and provide insights from customer and stakeholder interviews
• Establish quantitative and qualitative feedback mechanisms to measure and improve product performance.
• Assist Directors to build product management services, frameworks, and best practices for thoughtbot
• Assist Business Development on sales and scoping sessions
• Bolster thoughtbot’s industry reputation through workshops, and curriculum development related to product management
• Build relationships with partners that can enhance our product management services
• Escalate delivery or commercial risks on client projects to the Managing Director
  About thoughtbot

We believe that it is possible to continuously learn and improve the way people work while building higher-quality products that make positive contributions to the world. We work with companies in every step of the product development and maintenance process to help identify and solve problems. We lead and participate in product design sprints, build high-quality apps, and then deploy them.

We proactively work on improving diversity, equity, and inclusion (DEI) at thoughtbot. We aim to maintain an inclusive work environment where everyone can thrive professionally, as well as have full lives outside of work. Read about our DEI efforts in the Diversity, Equity, and Inclusion section of our Playbook. We acknowledge that DEI work is never done, and that we will make mistakes along the way. We are continuously working on learning, improving ourselves, and the company.

As a member of thoughtbot, you’ll be part of our distributed remote community. We’re continuously working to assure remote work is inclusive, collaborative, comfortable, and social.

Want to dig deeper? Read more about our Purpose and Values, and how we work in our Playbook.

thoughtbot Product Managers are able to lead and manage the rapid design and development of high-quality, test-driven applications.

Well-qualified candidates will know:

• How to conduct market/user research
• How to analyze market research to identify business opportunities and create product strategy
• How to translate product strategy into more detailed requirements
• How to validate product ideas with prototypes and usability testing
• How to lead and facilitate product design sprints,
• How to manage scope to keep a project on time and on budget
• The major trends in software design, development and business thinking

Very well-qualified candidates will also have experience with consulting, and a proven track record of attracting potential customers.

Well-qualified candidates value diversity, equity, and inclusion, and contributing to an inclusive working and learning environment.

We especially appreciate candidates that demonstrate commitment to valuing DEI and contributing to an inclusive working and learning environment. We also understand that not everyone has had the opportunity to commit to this work, and that's okay.

We encourage you to apply even if you don’t match 100% of the requirements. Let us know if you need any specific accommodations during the interview process.

For US-based team members thoughtbot pays at least 90% of the medical insurance premiums for individuals, 80% for their families for all medical plans, and 100% of the premium for employees and their families for our core dental plan and vision coverage. We cover disability insurance, basic life insurance with the opportunity to buy up. We also offer a comprehensive 401(k) plan with company match and immediate vesting. Team members accrue 20 paid vacation days and receive 11 paid holidays per year in addition to 10 paid sick days. New parents receive at least 6 weeks paid parental leave, as well as the ability to take up to 6 months off.

Our team works in a relaxed and educational environment to develop excellent products for our clients. We work a sustainable pace of 40 hours/week. We also reserve at least 4 weeks per year for investing in ourselves, the company, and our community. Everything we do is predicated on having a great team and a culture of growing. We use the latest technologies and are always down to try new methods on both internal and client projects.

thoughtbot does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

thoughtbot does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes not originating directly from a candidate and sent to thoughtbot or any thoughtbot's employees, including unsolicited resumes sent to a thoughtbot mailing address or email address, are rejected. thoughtbot will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. thoughtbot considers any candidate for whom the recruiter has submitted an unsolicited resume referred by the company free of any fees