IT Senior Manager Service Delivery, DRE – Cloud and Infrastructure

Who we want:

Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

What you will do:

The role of the IT Senior Manager, DRE –Cloud and Infrastructure, is responsible for managing the Stryker health cloud. This includes Stryker health cloud pre-prod dev., test, break/fix, defect resolution, etc. Provide support to the Stryker DRE team with Cloud application development activities for Digital applications. Partner with Stryker DRE team with Cloud SaaS application selection, deployment, usage of Digital applications, managing Health Cloud SLAs... change control, and other processes for production support. The role of IT Manager, DRE – Cloud Infrastructure, is to ensure the value is achieved as anticipated form the outsourced relationships under management and the overall services are delivered as expressed in the Statement of Work and related exhibits, service levels for outsourced services/functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Supplier are minimized.

• Service Level Management, Client Service Management, Supplier Relationship Management, and Capacity Management
• Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements
• Execute and partner with leaders to assist in developing the overall strategy of the Digital, Robotics, and Enabling Technologies
• Ensure clear communication between business stakeholders and IT technical teams.
• People Management and Leadership: Responsible for supervising day-to-day activities of managers, technical leads, and developers. Ensures appropriate staffing of roles and skills by hiring and developing the talent. Mentors and develops teams of managers, consultants, tech leads, junior architects and team leads. Partners with IS leads, is a key conduit into Stryker Global Technology Center (SGTC) technology development teams. Leads and directs the work of development partners.
• Vendor Partner Management : Manages relationships with technology partners. This includes, hiring and off boarding of contractors. Contributes to and takes decisions on new vendor contracts from Operations Management perspective. Drives consolidation and optimization of spend and seek out synergies across managed services.

What you need:

• Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study required.
• Advanced degree preferred
• Certifications in one or more of the following ITIL, PMP, Agile Methodologies, Six Sigma, Lean
• Minimum 10 years of IT experience; leading a team, setting priorities and plans to meet business goals and objectives.
• 5+ years of leadership responsibility managing internal and external teams, influencing senior-level management and stakeholders; medical device or other regulated industry preferred.
• 5+ years of experience and demonstrated knowledge in IT Service Management & Operations. Demonstrated experience in Provider and sourcing Management, experience in ITIL-based Service Management role, preferably Service Level Management.
• 5+ years of experience of project/program/delivery management.
• Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills.
• Experience in working a managed service model.
• Critical Thinking: Must look at the numbers, trends, and data and come to new conclusions based on the findings.
• Experience working with business leaders is required.
• Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
• Experience with process mapping is required.

Work From Home: Remote

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

About Us

Stryker es una de las empresas líderes mundiales en tecnología médica y, de la mano de nuestros clientes, luchamos por mejorar la atención médica. La empresa ofrece una diversa gama de tecnologías médicas innovadoras, como productos reconstructivos, médicos, quirúrgicos, neurotecnológicos y para la columna vertebral, con el propósito de ayudar a las personas de tener vidas más activas y satisfactorias. Los productos y servicios Stryker están disponibles en más de 100 países.

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