Real Estate Coordinator - Remote

8423BRReal Estate Coordinator - RemoteDanburyConnecticutJob Description**Real Estate Coordinator - Remote**What you'll do:**You help people achieve the American Dream - home ownership. As a real estate coordinator, you work the phone, fielding calls from prospective buyers and sellers, and connecting them with local real estate agents who are eager to assist. The job doesn't end there. You create relationships with your clients, supporting and contacting them throughout their homebuying journey. As their primary resource in our rewards program, you help find solutions and make the process go smoothly from the initial call until closing. With your assistance, homebuying happens.**Who you are:+ Personable, engaging clients with an "always-on" attitude that resonates over the phone, enabling you to establish yourself as their "go-to" person when they need help.+ Inquisitive, probing to discover client needs, uncover issues and provide solutions.+ Self-starter, motivated by a... strong work ethic; comfortable working in a structured environment.+ Well organized, managing your time while handling approximately 40 outbound and 10 inbound calls a day; administering a caseload of 400+ clients.+ Flexible: Willing to work odd hours, or nights and weekends as necessary.Your responsibilities:+ Customer service: Taking your previous service industry experience to a new level, providing white-glove service to buyers, sellers and agents.+ Advocacy: Supporting customers throughout the transaction, recognizing and accepting their issues as your issues and helping find solutions.+ Education: Helping new customers understand rewards programs, eligibility and their benefits.+ Sales: Providing cross-selling of mortgage and other related services as needed.+ Commitment: Maintaining relationships with clients throughout the process, proactively following up at important points of their transaction.+ Goals: Working independently without direct supervision in a fast-paced industry to meet established goals. You're as diligent and effective at home as in an office.Qualifications:+ Experience: Service industry background, such as call center, retail, or financial services.+ Communications: Excellent written, verbal, phone and email skills.+ Computer skills: Technical competency, ability to navigate multiple systems; high-speed, hard-wired internet connection at home.+ Education: High school diploma; college degree preferred.+ Bilingual speaker: Fluency in English and Spanish highly desired.+ Business background: 2-3 years' experience preferred.+ Real estate knowledge: Basic understanding of real estate transactions - sales, purchases, mortgages./#LI-DM1/#LI-RemoteEmployment TypeFull-timeCompanyRealogy Franchise GroupAbout UsRealogy Holdings Corp. ((NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy's diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens Real Estate (, Century 21 (, Coldwell Banker (, Coldwell Banker Commercial (, Corcoran (, ERA (, Sotheby's International Realty (. Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today's consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent - strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity - respecting backgrounds, cultures, perspectives.You'll find our commitment to diversity reflected in our achievements:+ Forbes 2020 Best Employers for Diversity.+ Recognized on the 2020 Human Rights Campaign Corporate Equality Index .+ Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women's Forum of New York.+ First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.With diversity, we succeed together. We hope you'll join us.EEO StatementEOE AA M/F/Vet/Disability