customer service full time management

Job Details

Great opportunity to work for a fast-growing managed Service provider located in the Southern New Jersey Area. PICS ITech, a division of PICS, is a leading technology consulting, systems integration, and managed services firm focusing on business systems for small to medium size businesses. For more than 20 years, we have been delivering value added technology consulting and best in class network support services needed to oversee the IT initiatives for our clients.

If you're interested in taking the next step in your sales career, have a passion for technology, and/or desire an opportunity to work with business to navigate through today’s technology landscape, then this job is for you.

The PICS ITech Account Manager creates and builds long lasting relationships with businesses and is responsible for managing, maintaining and growing technology adoption within our existing client base.

In our 21-year history, our company culture has been to find the best people for a role, provide... them with the guidelines and direction for success and to stay out of their way. A high performer will not be micro-managed at PICS and will have the freedom to implement ideas and programs with management buy-in and support.

You will work with our team in Mt. Holly, NJ and remotely with our clients.

Primary point of contact for all client account management matters

Responsible for client communications, customer success, and revenue

Understands the company’s capabilities and communicates all offerings to the client

Works closely with the service delivery team on client upsell opportunities

Manages the client upsell sales process and follows up with customer in a timely matter

Uses CRM daily to forecast revenue, quote opportunities, manage sales activities, and all other communication

Achieve monthly, quarterly, and annual goals

Competencies & Experience:
2 – 5 years in an Account Management Role

Prior experience in managed IT services, cloud, virtualization, networking and/or computers

High level of commitment to exceptional customer service and relationship building

Ability to work in a very fast-paced sales environment

Demonstrates excellent time-management, strong problem solving, and organizational skills

Strong written and verbal communication skills

Ability to work efficiently and effectively under tight deadlines; strong sense of urgency

Proficiency with CRM and office productivity tools (Connectwise and Hubspot experience a plus)

Full-time, Salary + Commission

100% medical

401K Plan

Paid Time Off

See something wrong with this listing?

Contact support