Account Manager

ROLE OVERVIEW

As an Account Manager, you will focus on educating homeowners to understand how our product works, developing leads into submitted applications and managing applications through underwriting and closing processes. Account Managers spend the majority of their time on the phone assisting with inbound sales calls and reaching out to new leads with the goal of converting to submitted applications. In addition, following up with homeowners in their pipeline to ensure monthly sales goals are met.

COMPENSATION

On Target Earnings: $65,000 - $85,000 annually

This is based on a base hourly rate and a performance-based incentive plan. This position is eligible for overtime.

Equity: Yes

RESPONSIBILITIES

Homeowner Advocacy

• Assist homeowners on inbound phone calls, outbound sales calls, and application follow up.
• As the primary contact between Point and homeowners, you will act as the expert when reviewing the status of an application and take ownership to understand and... communicate any delays or objections.
• Educate homeowners on Points product, the application process, and pricing
• Shepard homeowners through all stages of our pipeline, from docket creation to offer extension and acceptance to closing
• Respond and support our homeowners in the following scenarios;
• Questions, concerns and feedback
• Providing updates to application status
• Underwriting approvals
• Closing
• Collect all necessary information and documentation from homeowners for application completion

Underwriting Collaboration

• Review leads for quality, completeness, and documentation of homeowners situation
• Review homeowner documentation, making note of any missing documents, obligations or liabilities not seen on credit reports, and anything self-disclosed by the homeowner
• Proactively communicate homeowner updates to Underwriters
• Review appraisals and tax transcripts

Marketing and Product Collaboration

• Share feedback on homeowner trends and profiles to our Marketing team for more precise targeting
• Share system oddities and bugs to Product team

ABOUT YOU

• Sales focused - excited to spend time speaking with homeowners on the phone to educate, handle objects, and keep their application moving through the review process.
• Empathetic - you put can put yourself in the homeowners shoes and take pride in providing a memorable experience
• A self-starter - you take a proactive approach to your work and never find yourself in lulls
• An excellent communicator - whether youre communicating internally, externally, verbally or written, you always communicate with clarity
• Adaptable - you are resourceful and enjoy the challenge of helping to grow a business with new initiatives and are quick to understand new process and procedures
• Energetic - our hours of operation span from 8 AM to 8 PM, youre able to keep up and thrive in fast-paced settings

QUALIFICATIONS

• 2+ years of experience in phone-based sales
• 2+ years of customer service experience in financial services, loan underwriting, consumer lending, personal banking
• Experience working in remote roles

ABOUT US

Our Product

Point provides the opportunity to stabilize your financial situation without adding costly monthly payments. - Homeowner in Burlingame, CA

Here at Point, were helping homeowners unlock the equity in their homes without taking on further debt. With an investment from Point, homeowners can de-leverage and diversify their wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate debt, and tackle all of lifes expenses from college tuition to medical bills. Our equity investment product is an advantageous alternative for homeowners and investors alike. When partnering with Point, investors now have access to a brand new asset class - homeowner-occupied residential real estate. Point is the first fintech product that is truly aligned with consumers interests - when the homeowner does well, Point and its investors do well.

Our Team

People first

As a consumer fintech company, we embed integrity, transparency, and trust into everything we do at Point, including how we work. Whether youre a homeowner, investor, employee, or candidate, its people who power our business. We keep the human experience top of mind.

Experts at work

Were on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into their homes wealth. To do so, we have experience and expertise in all areas of the business, especially at the helm. Points leadership has previously founded TrialPay (acquired by Visa), Yub (acquired by Coupons.com), Metails (acquired by Buy.com), SiteAdvisor (acquired by McAfee), Affirm, SendGrid (acquired by Twilio), and TXN (acquired by Envestnet).

Championed by the best

In 2019, Point closed a $22M Series B led by Prudential Financial, DAG Ventures, and Andreessen Horowitz. Weve received funding from Ribbit Capital, Greylock, SV Angel and Bloomberg Beta as well.

PERKS AT POINT

Health Insurance

Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums.

Transportation

Point participates in the Caltrain GoPass program which provides an unlimited train pass for work and personal travel. Alternatively, team members commuting by car will receive free parking in downtown Palo Alto.

Generous Vacation

Take time for yourself and your family when you want - Point has an unlimited vacation policy.

Continued Learning

We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys.

Family Friendly

Point will top off California PFL earnings to full salary for up to eight weeks, as well as two weeks of fully paid leave to be available after exhaustion of CA PFL. An employee can take reasonable vacation time in addition to the California PFL leave.

Work From Home Stipends

With employees working remote through September 7, 2021, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.

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