customer service full time

Job Details

Parasol Alliance Job Description: Systems Support Analyst Position: Systems Support Analyst Reports to: Director of Support At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our clients use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives. Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful and we have the data to prove it. Leadership defines us. We are innovative leaders in everything we do. Position Mission Service Desk Analysts will provide exemplary service from start to finish of... any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction. Responsibilities Level 1 support for all client tickets. Level 2 support when possible by ability. Onsite support of hardware and software. Vendor contact as required to resolve tickets. Ticket resolution as per the client service level agreement. Detailed documentation within service tickets on issue steps and resolution. Excellent customer service on the phone, via email and in person. Ability to follow company process and procedures. Requirements Healthcare experience preferred; long-term healthcare support experience is a plus. At least three years of level one support in an enterprise environment is required. Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support. Excellent communication and customer service skills are required. The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed. Some local travel required. Company Culture We are technology experts in senior living and are passionate about our pursuit to transform our clients' technology culture to drive their success. Our company values drive how we do business with clients, work with our colleagues and serve our community. Our Values: Teamwork Respect Accountability Dedication and Drive Communication We are a growing company that values and empowers our team members. If you want to work in a values driven, high performance culture and experience an exciting opportunity to be a part of a movement to transform our clients' technology culture, then this job is for you. We are seeking team members to take ownership and pride in their work, and to provide input and guidance into the growth and success of our clients and Parasol Alliance. We offer work from home, unlimited time off and bonus opportunities and are proud winners of the following workplace awards. Visit our website at to learn more. National Best & Brightest Companies to Work For: 2020, 2019, 2018 Milwaukee's Best & Brightest Companies to Work For: 2020, 2019, 2018 Chicago's Best & Brightest Companies to Work For: 2020, 2019, 2018 Channel Futures MSP 501: 2021, 2020, 2019, 2018

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