customer service full time management

Job Details

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What We're Looking For

The Citrix Territory Partner Account Manager will lead, develop and grow partners within the Mid-Atlantic territory to drive pipeline, opportunities and revenue for Citrix.

Primary Responsibilities

  • Improve partner net new opportunity and revenue generation by leading all activities associated with pipeline management, portfolio planning, sales coaching, and forecasting.
  • Develop partners and strengthen relationships to drive dedication to Citrix products and solutions.
  • Use territory team of specialists to drive enablement and marketing activities for partner training and marketing execution activities
  • ... Strategically use marketing investments and Citrix Marketing assets, maximizing value.
  • Grow net new partner revenue through joint business, pipeline and forecast planning and execution.
  • Ensure customer satisfaction by coordinating Citrix and Partner resources throughout sales cycle.
  • Grow contribution of Citrix partners, improving capabilities required to sell entire Citrix portfolio.
  • Improve utilization of marketing funds and ensure best return on investment on Partner lead activities.

Basic Qualifications

  • Bachelor’s degree or equivalent experience
  • 3+ years prior territory sales experience in a high-tech field in a direct or indirect sales environment with a proven record of success in driving customer and partner adoption of technology.

Preferred Qualifications

  • Strong ability to build relationships with partners as well as internal area managers, field sales, SEs, inside sales and marketing teams
  • Planning and financial skills including business planning; knowledge of the partner ecosystem; partner pipeline management and forecasting
  • Understanding of partner economics, business models and motivations for customer success
  • Ability to communicate Citrix value proposition in terms of understanding of both partners’ and customers’ business needs
  • Ability to engage, excite, influence and coordinate both partners and Citrix functions even though they are not under his/her direct control
  • Outstanding communication skills – written, oral and facilitation
  • Experience in pipeline building with partners including planning, gaining senior sponsorship, delivering training, sales mentor and timely execution/follow-up
  • Prospecting and sales skills – assist partners drive new opportunities
  • Strong ability to problem solve a diverse scope of balancing both strategic and immediate needs
  • Leads cooperative efforts for Citrix sales teams and regions
  • Proven track record of recruiting, training, mentoring, motivating and retaining a successful group of partners and partner sellers
  • Cloud and Workspace knowledge
  • Citrix knowledge and experience a plus

What You’re Looking For

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re in sales, we’ll help you make your numbers and a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area

Partner Account Manager

About Us

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications

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