customer service full time management

Job Details

We are a young, process-oriented and quality-conscious company in growth, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment. If you would like to know how we achieve this, you can find more information at

We are looking for a Key Account Manager (m/f/d) for our US region to be part of our growing KAM Team. In this position you’ll implement and manage some of our key accounts, develop the account plan and maintain existing lanes, volumes and margins.


  • Account onboarding and lane implementation
  • Liaise with internal teams and the client to ensure seamless business transition
  • Ensure process alignment and awareness of responsibilities for all involved parties
  • Establish KPIs, score cards and reports for day-to-day business
  • Escalation point for incidents and irregularities
  • Identify opportunities for continues improvement and... support the implementation
  • Setup and maintain account plan
  • Create and manage MBRs / QBRs
  • Handle damages and claims
  • Follow up on payment accuracy
  • Identify new opportunities for business development
  • BSc/BA in logistics or business administration
  • Minimum 3-5 years’ experience in Key Account Management in the airfreight logistics
  • Deep understanding of international logistic processes
  • GDP Knowledge
  • Willingness to travel 50%
  • Very good command of English, every other language is a plus
  • Interesting job profile entailing a lot of responsibility
  • Interdisciplinary and diverse projects
  • Global and international environment
  • Possibility to work for an environmentally conscious company
  • Unique possibility to actively shape processes

For this demanding role we are looking for an ambitious and result driven person who is good with people and wants to be part of our KAM Team. If you are passionate about client satisfaction and would like to contribute to SkyCell’s future developments please send your application directly via our website.

If you have any further questions, please contact Katharina Bitzenhofer HR Specialist (

We are looking forward to your application!

Start date: As soon as possible

For this position we only consider direct applications

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