Req/Job ID: 1005774BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 24564: New Orleans SHIP
Manager, Area Operations
The Area Operations Manager is responsible for ensuring the timely and cost-efficient installation of the company's products in the members' homes located in their area. This includes the management of their production associates. Activities include adhering to implemented leadership directives regarding the installation of the products, following contract specifications, minimizing the cost of installation while meeting and exceeding member expectation in terms of time, quality, communication of the job.
The Area Operations Manager is responsible for supporting area production operations with approximately 14M in revenues and 1400 jobs, while attaining installed revenue targets, maintaining targeted material and labor costs and achieving targeted quality scores and cycle... times.
Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing Project Coordinators and Service Technicians
Manages Project Coordinators by providing guidance and assistance in the installation process for jobs in progress from start to finish and all required documentation is completed for each completed job and oversees temporary help
Manages the area installation function of interior, exterior and HVAC product lines of the Transform Home Improvement business to ensure that targets are met (backlog conversion rate, quality scores, product cycle time and Gross Profit Margin)
Partners with Region Contractor Manager and Project Coordinators to develop and implement independent contractor engagement strategies, including oversight to ensure independent contractors provide quality service to meet customer and business needs
Monitors performance of inventory variance targets and appropriate inventory levels, arranges inventory properly in preparation for end-of-month physical inventory count, reports inventory discrepancies for the district, makes improvement recommendations in regards to Quality scores, and works with Service Department as needed to resolve outstanding customer service issues
Strong analytical, organizational, interpersonal, oral and written communication skills with the ability to relay information in a comprehensive manner to all levels of the business.
Ability to lead and influence behavior and change across different functions and teams
Basic level of proficiency in Microsoft Excel, and experience in Microsoft Word, PowerPoint and Access.
Profit and Loss (P&L) and line management knowledge
Strong organizational and project management skills
4-year college degree
Thorough knowledge of Transform Home Improvement business systems and procedures
Experience related to all of our product lines would be preferred. Windows, doors, roofing, siding, cabinet refacing, kitchens, flooring, bathrooms, garage doors, countertops and HVAC
Applicable Contractor Licenses and Residential Construction Knowledge
Miscellaneous Job Requirements:
License/Certification Required :Yes
Age Requirement Required: 18+
Driver's License Required : Yes
Travel Requirements Required: 2.50%