customer service full time

Job Details

Bilingual Patient Access Coordinator

Multiple states - Full Time

Envera Health's Patient Access Coordinators are integral members of the Envera Health Engagement Center – providing call center support to ensure that our client partners are meeting the needs of their patients. Responsible for accurately scheduling patient appointments and providing community health information in a telephonic environment. This position works collaboratively with internal health coordination teams and client partners. We are seeking highly dependable candidates who are fluent in both in English and Spanish and take their work performance seriously. Candidates must enjoy working in a fast-paced and high energy environment while seeking ways to create a positive patient experience.

We are a 24x7 environment but are currently looking to fill shifts in the hours of:

Mon-Fri 1:30pm -10:00pm EST

Mon-Fri 11:30pm-8am EST

We are currently hiring in Virginia, Delaware, Florida, Illinois, Maryland... Minnesota, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Wisconsin.


  • Answer multi-line phone in a courteous, friendly, and professional manner
  • Accurately schedule appointments for multiple clinical sites according to protocols established by the client
  • Gather and enter patient demographic and insurance information into the practice management system to facilitate the registration process
  • Listen for and identify complex or clinical issues to the appropriate person/supervisor or client practice based on defined protocols
  • Assist callers and navigate them to appropriate resource as needed
  • Concisely and accurately document call activity, outcomes, and other notes as needed in Envera or client system
  • Work collaboratively with co-workers to meet the goals and objectives of the department
  • Meet attendance and performance standards

Basic Qualifications:

  • Bilingual in English/Spanish
  • Must be able to read, write and speak Spanish fluently
  • High School Diploma, GED, or equivalent certification
  • Experience in Microsoft Office
  • At least 6 months experience in a customer/patient service environment

Preferred Qualifications:

  • Excellent customer service skills.
  • Ability to multi-task in a fast-paced environment with a high degree of attention to detail
  • Excellent oral and written communication skills required
  • Prior Contact Center experience is a plus

Work at Home Requirements

  • High Speed Internet
  • Access to Router/Modem to connect equipment to as wireless connection is not available
  • Minimum Internet Speed Test Results (20 MBPS Down and 5-6 MBPS Up)

Starting pay rate is $15.00 per hour, with Quarterly Agent Incentive Program for qualified agents.

The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

  • Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
  • Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us: Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

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