customer service full time

Job Details

Compensation Range : $15.00 or $16.00, contingent on previous contact center experience
SBA Customer Service Representative - Work from Home
Start Date : Tuesday September 7th, 2021
Training : 6 weeks long, an 8-hour shift between 6am to 6pm MT, Monday to Friday - must have open availabilty during this time frame
Shift after training : An 8-hour shift between 6am to 6pm MT, Monday to Friday - must have open availabilty during this time frame
No weekends!!
Must be able to attend onsite orientation on Tuesday September 7th, 2021 located at : 777 S Sable Blvd, Aurora, CO 80012
Staples is business to business. You're what binds us together.
Join our Staples Business Advantage Customer Service Team.
Our Customer Service team is among the most important people within our organization. As the first and often only point of contact, our customer service professionals truly are the face of Staples, interacting with customers on a daily basis via phone, email, chat and social media, the Customer... Service team is vital to the success of Staples.
Our representatives are expert problem solvers and excellent communicators who are able to empathize with a customer's situation and quickly determine their needs and provide resolution. Through navigating multiple systems and resources, representatives provide solutions that focus on exceeding expectations of customers.
What you'll be doing:

  • Consult with internal and external customers in resolving issues that affect our customers
  • Resolve customer issues quickly and accurately before and after they contact us
  • Provide exceptional service, while helping customers meet all of their business needs
  • Apply active listening skills to quickly filter through complex
    What you bring to the table:
  • Customer Focus : a true passion for partnering with internal and external customers
    • *Adaptability : ability to adjust my approach in engaging the customer based on varying personalities and situations
  • Effective Communication : communicate clearly and effectively by asking relevant questions and conveying easily understood, accurate answers, always displaying professional verbal and written communication skills
  • Problem Solving: ability to quickly identify root cause and make decisions
  • Resilience : pursues a workable solution in ambiguous or challenging situations
    Qualifications :
    What's needed- Basic Qualifications:
  • Previous (0-2 years) customer service experience required
  • Ability to work from home, distraction free (requires high speed internet, designated office space)
  • Ability to set up work from home station and perform basic equipment troubleshooting
  • Ability to work an 8-hour shift within the hours of 6 am through 6 pm Mountain Time, Monday-Friday
  • Availability to attend training as follows. Training starts 9/7/21:
    o Onsite orientation 9/7 held at: 777 S Sable Blvd., Aurora, CO 80012
    o Three weeks of classroom learning
    o Three weeks of on-the-job-learning
    What's needed - Preferred Qualifications:
  • Previous work from home experience an asset
  • At least two years of Customer Service experience, ideally a contact center or business-to-business environment
  • Exceptional time management skills
  • Ability to maintain a positive attendance record
  • Ability and willingness to flex to take on new challenges and meet or exceed goals
  • Experience using multiple systems such as:
    o Order management systems (OMS), particularly AS400
    o Knowledge management database
    o CRM tools such as
    o Contact Center technology, including email, chat and ACD
    We Offer:
  • Hourly wage starts at $15.00 or $16.00, contingent on previous contact center experience
  • Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
  • PTO and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs
    Interested in joining the team? Check out our perks and benefits _!
    Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

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