customer service full time

Job Details

Position Purpose

The Sales Development Representative is responsible for generating quality new business pipeline for the sales force through a combination of inbound & outbound efforts. They also may serve as the main point of contact to build relationships with incoming calls and web inquiries.

Key Responsibilities

  • Build rapport with contacts by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying process
  • Transform Marketing leads to sales opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyers
  • Partner with field sales representatives on targeting account planning and competitive strategies
  • Engage in outbound prospecting including cold calling and leveraging intent data to generate interest
  • Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for... referrals
  • Follow best practices for maintaining database accuracy and completeness by updating records regularly
  • Expand on key buying personas and units in target companies (via internal and external subscription databases, LinkedIn, etc.)
  • Engage with social media channels to effectively build relationships and interact with prospects and customers.

Required Qualifications

  • Excellent written and verbal communication skills
  • Displays a sense of curiosity and problem solving in uncovering prospect/customer needs
  • Demonstrated ability to actively listen
  • Comfortable reaching out to new contacts via phone and/or other channels and building rapport
  • Ability to constantly prioritize work with strong time management skills
  • Resourceful and ability to adapt quickly to a changing environment
  • Ability to work independently and as part of a team
  • Driven to exceed defined individual and team targets and quotas
  • Comfortable with remote and distributed teams, as well as flexible work arrangements

Preferred Qualifications:

  • BA/BS degree and or equivalent experience (2+ years)
  • Contact center agent experience
  • Salesforce and Lead Management platforms (Outreach, Salesloft…) experience
  • Business-related application skills (e.g. Outlook, Word, Excel, PowerPoint)
  • Savvy with social selling, blogging, video, as well as all digital collaboration tools


  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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