Job Description
Mercer is seeking remote candidates for the following position based in the Mountain standard or Central time zone:
Client Service and Sales Specialist
What can you expect?
- To provide first line service to North American prospects and clients.
- To retain and grow revenue for an assigned book of business.
- To collaborate with teams across the world and assist internal colleagues with various inquiries and requests.
- To join a fun and dynamic team!
What is in it for you?
- Work for a global company with a dynamic, collaborative, and inclusive culture, where diversity is embraced.
- Competitive benefits package – starting day one (medical, dental, vision, 401k and generous paid time off)
- Excellent growth and advancement opportunities
- Opportunity to network with other colleagues in our Business Resource Groups (BRGs) – Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!
We will count on you... to:
- Convert active leads into sales and solicit participation for compensation and benefit surveys.
- Respond to inbound calls, emails, and internet inquiries that may require deviation from standard screens, scripts, and procedures.
- Conduct needs-based assessment to identify the right product(s) for clients and prospects.
- Leverage internal connections and resources to provide answers and resolve client issues.
- Adapt to Oracle based systems to process client and product order information.
- Represent the client service team on internal projects by participating in meetings and communicating relevant information and tasks to the team.
- Provide support for other internal functions as needed during times of high activity.
What you need to have:
- Bachelor's degree is preferred but not required; Associates degree with 3 years of experience is acceptable
- Excellent organizational, time management, verbal, written, interpersonal and business communication skills
- Good problem solving and judgment capabilities with strong initiative
- Ability to effectively and accurately manage multiple tasks and projects, with a sense of urgency, and in a fast-paced environment
- Proficient in Microsoft Office programs
What makes you stand out?
- Experience with Oracle Database
- Strong analytical skills
- Ability to build rapport across all levels of the organization
Not eligible for remote work in Colorado.
[Link available when viewing the job] believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including [Link available when viewing the job], [Link available when viewing the job] and [Link available when viewing the job], Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [Link available when viewing the job]. Follow Mercer on Twitter [Link available when viewing the job].
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
Job Requirements
