Senior Paralegal, Intellectual Property (Remote OK)

Job DescriptionZendesk is looking for a Senior Paralegal, Intellectual Property to join its growing world-class legal team and support the patent, trademark, copyright, open source, and domain name function. This position is critical in supporting Zendesk's growing IP portfolio and processes and will work closely with the engineering, product, marketing, and brand teams.!This role reports to the Senior Counsel of Intellectual Property who leads the IP function for the Legal team.Responsibilities (what you get to do every day):Work closely with the Zendesk IP team to execute Zendesk's intellectual property strategyEstablish and maintain internal practices, procedures and technology for coordinating and streamlining patent and trademark-related information, filings, and deadlinesProvide foundational support for trademark enforcement program through managing review, analysis, research and recommendations associated with watch notices; maintaining a trademark enforcement docket; and... driving momentum to successful resolutionWork with Zendesk's web and marketing teams to ensure appropriate use of trademark names and symbols, and periodic updating of Zendesk's trademark guidelinesCollaborate with Zendesk's engineering, product, marketing, and brand teams to collect information and materials in support of Zendesk's patent and trademark filing programsCoordinate open source scanning efforts and intake of potential open source contributionsDraft takedown notices for third party websites that infringe Zendesk's intellectual propertySupport the Zendesk IP team in periodic analyses of patent and trademark spend along with recommendations for cost savings and value maximizationSupport Zendesk's Legal Operations team in the management of billing operations, including opening new matters and crafting reports using e-billing software (SimpleLegal)Provide general administrative support for Zendesk's IP programs and for internal training programs to build awareness of the importance of intellectual property and to drive best practices to both leverage and protect those assetsMinimum Qualifications7+ years substantive intellectual property paralegal experience, preferably both at a law firm and in houseExperience gathering evidence and supporting materials in support of trademark prosecution and enforcement efforts, or otherwise gathering evidence for general legal mattersExperience in patent docketing, implementing IP systems, and trademark protection and enforcementOrganized, detail-oriented, and ability to balance multiple pressing prioritiesExperience with Google Workplace (G Suite)Appreciation of the impact of a highly satisfied, excited team and enjoyment of working across multiple time zones and culturesNatural curiosity, technical savvy, and a real passion for working in a customer focused company where business, technology and law intersectMentality that no task is too big or too smallExcellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact initiativesAbout Zendesk - Champions of Customer ServiceZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information