full time real estate

Job Details

A real estate technology company is searching for a person to fill their position for a Remote Workforce Management Analyst.

Core Responsibilities of this position include:

Long and short term forecasting to ensure we meet service level agreement

Providing daily tactical guidance such as report creation and intraday staffing plans

Working on strategic initiatives to improve processes, help scale, enhance customer experience

Required Skills:

5 years of professional work experience, 2 of which have been customer facing

In-depth understanding of WFM concepts such as occupancy rate, adherence, shrinkage

Strong understanding of traditional customer service KPIs

Expertise in WFM scheduling and forecasting systems and tools

Expertise in creating long and short term forecasts

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