User Experience Researcher - Opportunity for Working Remotely Columbus, OH

In UX, we move fast, learn faster, collaborate enthusiastically and lay track on processes as we go. We’ve got great support from both product management and software engineering, and executive sponsorship. Our colleagues are smart, open, and ready to work with us on taking our user experience to the next level. You will work on a number of VMware Carbon Black's security products to drive and understand our user community at a detailed level. You will bring that research and insight into our goal of making our users highly successful leveraging our security platform.

Note: This position is available for other US locations / or remote work.

What You’ll Do

You’ll work on our User Research team – part of our UX team supporting the Carbon Black Cloud product- and alongside designers, content writers, product managers and engineers, to ensure that our products help keep the world safe from cyber-attacks. Most importantly, you’ll connect directly with customers and the security... community, building the organizations’ understanding of our users, their goals, and how we can help them. In this role you will:

• Lead the design and execution of user research that teams will use to inform product plans and designs.
• Recommend research methods that accommodate program needs and timelines, and articulate the benefit of such approaches to team members..
• Deploy a variety of methods such as field studies, remote usability testing, surveys, interviews, card sorts, etc. to gain insight on our users.
• Analyze results that are supported by cognitive behavioral principles, and deliver actionable insights to product teams.
• Present with confidence and clarity, deploy a variety of methods to illustrate findings, and absorb feedback with grace.
• Build strong consensus and alignment within the research team and cross-functional partner teams.
• Analyze processes and help implement improvements to Increase the efficiency of our research activities.
• Identify ways their research can influence overall research team objectives, key results, and roadmap
• Foster and promote user research best practices org-wide, including facilitating workshops, development of Lunch and Learns and other programming.

What You’ll Bring

• At least 5 years’ experience in a research role in a technology company.
• Experience in qualitative research methods and familiarity with quantitative methods.
• Skills in both research and facilitation.
• Strong communication and interpersonal skills.
• Experience evangelizing UX and educating on research best practices.
• Flexible, and committed to delivering in a fast-moving environment.
• Ability to drive projects forward independently, and make tough prioritization calls, while communicating progress to stakeholders and escalating issues as needed.
• BA/BS required, degree in cognitive psychology, human factors, human-centered design, social sciences, or a related field.
• Experience in the security technology space is a plus

FOR COLORADO BASED CANDIDATES:

This position has a minimum base salary which starts at $95,000/yr. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at https://benefits.vmware.com/. *Note: Disclosure of Colorado pay and benefits required per sb19-968.

Category : Engineering and Technology

Subcategory: User Experience

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2021-07-27

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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