Primary Responsibilities:
Shift from product planning to program planning, including:
Lead, mentor, and potentially manage a team dedicated to the solution of... undefined problem spaces (e.g. “How can we reconsider how people keep track of their bills each month?); connect to and help evolve broader product vision.
Participate in and lead cross-functional meetings.
Lead cross-functional teams in design workshops, sprints, and related planning sessions using human-centered and design thinking methodologies.
Perform user/customer research in partnership with our Experience Research team.
Identify opportunities to leverage resources and methods across agile teams to ensure a more cohesive end-to-end experience.
Explore new patterns and practices while enhancing methodological toolkit.
Use storytelling and persuasion to build trust with cross-functional peers and establish long-term relationships.
Advocate for the customer perspective at any level of the organization with confidence and charisma.
Take an active role in recruiting and hiring new members of the team.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Bachelor’s degree and a minimum of 5 years’ technical experience, including a minimum of 3 years’ professional experience in user interface, user experience and/or interaction design, or in lieu of a degree a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ technical experience, with a minimum of 3 years’ professional experience in user interface, user experience and/or interaction design
Strong proficiency using pertinent illustration, photo-editing, word processing and presentation software
Strong project management skills and techniques
Excellent presentation skills
Excellent visualization skills
Proven experience interacting with various multi-disciplinary teams of professionals
Leadership Attributes:
Education & Experience Preferred:
#LI-RS1
Buffalo, New York, United States of America
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