Technical Support Analyst

About Care.com
Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.
You are excited about technology, both in your career as well as your personal life. You will provide level one technical support within a global support team. This is a heavily hands on role working closely with our Production Operations... Applications, and Infrastructure teams on IT projects. You’re comfortable with SaaS and local software, including O365, G Suite, Adobe suite and supporting SSO applications. You’re looking for a role that will offer you new challenges and exciting areas of growth that you will help define.
What we do:
We deploy Apple and PC hardware
We install and support macOS and Windows
We manage devices using MDM software tools including JAMF and Intune
We centrally manage users, machines and policies via LDAP.
We support a variety of SaaS platforms and solutions for our end users.
What You'll Be Working On:
Demonstrate excellent customer service in providing support of technology used by Care.com staff globally
Help support desktop and mobile device environments within and across all Care.com locations to ensure optimal staff efficiency
Assist in maintenance of hardware and software standards, inventory and ticketing systems and processes, computer imaging processes and standards, and other policies, processes and standards regarding desktop and personal device technology
What You’ll Need to Succeed:
3-5 years’ experience providing technical support
Strong understanding of Windows and OSX computing environments
Excellent laptop, desktop and personal device hardware experience
In depth experience supporting smartphones and other handheld or tablet computing devices
Familiarity with Atlassian suite a plus
Strong strategic thinker
Exceptional time management and prioritization skills
Familiarity tracking/updating inventory in an IT Asset Management system
For a list of our Perks + Benefits, click here!

• *Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to talent@care.com.**

Company Overview:
Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC