At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.
The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.
Who are we looking for?
Are you passionate about online communities? Do you like data driven Strategy? Do you want to be the guru of all things that a software platform can do? As a Community Strategist, you will be responsible for providing best practices and tactical advice on the Khoros community platform helping customers realize... business value. As part of Khoros’s proven deployment and consultancy methodology, the Community Strategist is a critical component to implementations and overall success of the Khoros community customer.
Provide best practice consultancy on the various facets of our Community technology platform and
Provide strategic Maturity Model and 4 Gears-based guidance
Work hand-in-hand with the customer's community managers and support their execution plans
Provide a 12-month roadmap for community implementation projects
Co-create best practice expertise with your peers based on your learnings with your customers
Deliver Strategic Workshops to align stakeholders on community value proposition and purpose
Deliver assessments and recommendations to existing customers
5+ years hands-on experience in social media (community, marketing, campaigns, social response, etc.). Owned Community Management experience is preferred
Extensive understanding of the Khoros product suite is valuable.
Ability to establish credibility on the subject matter (be perceived as the subject matter expert and trusted advisor) with key customer stakeholders at all levels
Excellent presentation skills (ability to present to different audiences and bring the message across in a concise, articulated, compelling and professional manner)
Proven track record of 3+ years in consultancy
Awareness of personal limits. Not afraid of asking for other people's expertise, while retaining ownership of the problem at hand. Continuous learning.
Expertise in one of the following topics:
Social media monitoring/analysis
In depth experience in the day-to-day operation of social media initiatives, including administration, measurement, moderation and interaction with users, execution of promotion and/or events
Deep understanding of social and online metrics as well as basic statistical modeling
Excellent problem solving skills, Attention to detail, accuracy
Willingness to travel (approx. 20% post-COVID)
This role is budgeted in the $90,000 - $100,000 base salary range. Salary will ultimately be based on a candidate’s experience and external market factors