Job Description
Reporting to the Manager of Learning and Development, this fully remote position is primarily responsible for executing on the training, education program and processes for Ocwen/PHH Mortgage Family. This position will help develop and train on programs such as the On-boarding, Loan Processing, Systems and Refreshers, as well as overall product, process and soft skills within the organization.
Job Functions:
- Product knowledge, orientation and virtual training, operations training, compliance training, and technology training.
- Monitors and evaluates training programs to ensure effectiveness.
- Uses technology to create training efficiencies, track participation, and document progress.
- Will deliver virtual training to participants in a variety of locations.
- Complete new hire trainings with 85% mastery.
- Maintain certification records for all new hires.
- Review and recommend areas of improvement in training content.
- Consistently analyze outdated content and... trends to prepare refresher sessions as needed.
- Be responsible for conducting monthly training interventions.
- Participate in bi-weekly call calibrations with the Business Unit.
- Create and execute training with new product launches.
- Increase competency and productivity of experienced Direct Lending professionals through group and individual training interventions.
Qualifications:
- 3+ years of training and/or education experience.
- 2+ years of work experience in the Mortgage Lending/Originations industry. This experience can be in a different capacity than training.
- Direct experience with Loan Processing desired.
- Proficiency in one on one and group coaching and training.
- Knowledge of a wide variety of training techniques and technologies. Including adult learning theories.
- Ability to demonstrate varied engagement practices in a virtual learning environment.
- Proficiency working collaboratively with leaders across organizational departments.
- Excellent written and verbal communication skills.
- Must be responsible, detail oriented, and maintain reliable follow through.
- Versatility, flexibility and a willingness to work within constantly changing priorities.
- Proficiency in Microsoft Office, specifically Excel, Outlook, Microsoft Teams, and Power Point.
- Must possess good judgment, leadership, and business acumen.
- Ability to be a creative, flexible, and innovative team player