Remote/Work From Home Customer Experience Associate State of Texas applicants$15.00/hr.Bilingual In-(Spanish/English)Conduent Call Center is open 9 am to 9 pm (EST), 7 days a weekCall center hours are 9:00 AM/ EST until 9:00 PM/EST 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM/EST until 6:30 PM/EST (4 weeks of training). Must have high speed Internet access to work from home.Must reside within TEXASRequirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months customer service experience is preferred.Purpose:Responsible for responding to customer inquiries with basic Program details, general Program questions, completing Manual Reviews of Program applications and yearly Recertification process inquiries. Answers a variety of real-time inbound voice-based communications in English or other languages to support... Customer Care. Using a computerized system, responds to customer inquiries in a Call Center Support environment.Resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include answering basic Program questions, referring customers to proper Service Provider, navigating Program website, determining eligibility for Program benefits based on specified requirements or Customer Support). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.The purpose of the role is to respond toinbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.General:Entry Level with little or no prior work experienceAcquires basic skills to perform routine tasks via Training/Nesting environmentWork is routine and requires average problem resolution skills Good Written and Verbal skills required attention to detail when determining Program eligibility and logging information into contact formsWorks with either close supervision or under clearly defined parametersPrimary Responsibilities:-Responds to telephone inquiries and complaints using standard call flow and standard procedures ex. Application status, How to apply, Eligibility documentation required-Protect security of Consumer Account information-Assist with Program web portal issues ex. Application process questions -Gathers information, researches/resolves inquiries and logs customer calls-Answer general questions from Service Providers and assist with system navigation-Informs customers about services available and assesses customer needs for resolution-Reviews Program applications submitted via mail or web portal and follows process to determine correct eligibility to receive Program Benefit-Work with Floor Support and Supervisor to escalate unresolved issues- 18years or older- Must have HS Diploma or GED
See something wrong with this listing?
Contact support