Customer Experience Associate (Part-Time, Remote)

About Rootine

Rootine is a mission-driven company focused on optimizing health and human performance by with precision nutrition. Fighting fatigue, managing stress, and balancing mood all begin in your cells, with cellular nutrition at the core, and we are building the go-to brand in the cellular nutrition category, a key pillar in the personal health stack. We are tackling a massive market with strong tailwinds and are backed by top investors from around the globe.

Entrepreneurship is not taught in college. Your formal education doesn't prepare you for the reality of starting and running a business. By working at Rootine you will have full access to see how a successful startup is run. You would be joining at the perfect time to shape our continued growth and directly impact our future success. As an early member of our CX team, you'll represent the Rootine brand and enable customers to leverage their personal health data - improving how they look, feel, and perform everyday... through tailored health solutions

This is a part-time remote position with potential to become full-time.

What You'll Do

• Deliver customer service via email, livechat, text, and social media through our internal platform
• Become an expert in Rootine’s internal order management system and properly transfer customers through each process. You are step 1 in the customer’s Rootine journey.
• Be on the lookout for ways to improve each customer’s experience and share those ideas with your manager.
• Communicate with your manager openly to report potential issues within our systems and/or product.

Who You Are:

• We’re a startup! Be able to adapt and alter workflow when necessary
• A creative and innovative problem solver who thinks outside the box
• A sensitive and skillful communicator who can adapt your tone and communication style depending on your audience
• Attentive to detail
• A self-starter who takes ownership of your work
• Highly proficient in navigating multiple tabs and windows
• You are passionate about health and innovations in tech and data that can enable optimal health.
• Open to more responsiblities and growth within Rootine

Requirements

• Able to work 20+ hours per week, full time opportunity available
• Experience working from home
• Have reliable high-speed internet connection

Location Base: Remote

Manager: Report to Head of Customer Experience and Operations

Rootine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training