Sr. Curriculum Developer (Multimedia)

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each... other’s back!

Are you ready to make your mark?

About The Role:

Intermedia is looking for a Sr. Technical Curriculum Developer to support training and enablement initiatives for the Client Services organization at Intermedia, our partners and customers. This role is primarily responsible for developing and managing curriculum for new hire and ongoing training programs for Intermedia Support, Onboarding, and other organizations, and is comfortable working/delivering training in a virtual environment. This role actively evaluates the effectiveness and quality of current training materials aligned to established KPIs, provides recommendations for improvement, and assists in the delivery of training where needed.

This role can be based in one of our offices in U.S. or remote (U.S. and Canada).

What you will be doing:

Curriculum Development:

• Designs, develops, and maintains Intermedia videos (primarily for hardware) and eLearning for customers, partners and employees aligned to the product release cycle. Video materials include storyboard design, script and user guides. For eLearning or ILT, materials include simulations, instructor guides, lab exercises, etc.
• Implements Learning Paths with curated content to support Intermedia roles internally and externally.
• Partners with Product Management/Release to plan course development roadmap aligned with new product/feature releases.
• Supports internal and external readiness playbooks for new product/feature releases especially for a SaaS model

Training Program Effectiveness and Quality:

• Reviews feedback from training surveys and plans/prioritizes updates within the course update cycle.
• Ability to prioritize and balance multiple, on-going projects and adhere to project schedules. Tracks and drives completion of project milestones across teams; communicates timely status. Keeps project tracking records up to date and proactively summarizes accomplishment / risk.
• Reaches out to internal and external customers on a regular basis to solicit input for course development and improvement, follow up on issues related to courseware.
• Communicates course availability via product sheets, course descriptions, using available channels such as TQOs and IMU banners.
• Manages release processes for developing and deploying new and updated course materials including distribution, versioning, and localization/translation.
• Delivers training, as needed

What you will bring to the role:

• 8-12 years’ experience in instructional design and evaluation, and training delivery virtual and onsite
• Outstanding verbal and written communication skills and ability to communicate ideas and information effectively, clearly and concisely.
• Ability to work collaboratively, establish excellent relationships with customers, internal and external
• Experience working in a matrix leadership environment and participating in virtual, globally distributed teams
• Commitment to high-quality training materials adhering to Curriculum Development standards, best practices and processes.
• Strong knowledge of MS Office, eLearning tools like Adobe Captivate, Techsmith Camtasia, Articulate Storyline and Rise, etc. and Adobe Creative Cloud/Suite for videos
• Bachelor’s Degree in Education, Adult Learning Theory, Instructional Design or comparable
• Demonstrates flexibility as priorities change

Bonus Skills:

• Telecommunications industry experience
• Call center operations experience
• Experience with Incident Management Systems (support ticketing tools) and other common call center tools
• Experience with Learning Management Systems

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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