Description

• *WE’VE GOT THE POWER. IT’S OUR PEOPLE.
• *Do you have a passion for learning about new and emerging technologies? Join our growing team!
• *About Coretelligent
• *www.coretelligent.com

Our team members are the foundation to our success. They make us who we are. It's why our employees stay. It's why our clients stay.

Founded in 2006 and led by world-class experts, Coretelligent’s key services – 360 Support, CoreCloud, CoreBDR, CoreArmor and Managed IT – are relied on by top-tier organizations in the financial services, life sciences, real estate, law and technology industries among others.

Our team’s passion and dedication have helped us earn an impressive number of industry accolades from across the nation. Our awards include: Boston Business Journal Fast 50, CRN Triple Crown Award, Inc. 5000, MSPmentor 501 and many more. Headquartered just outside of Boston, in Westwood, Massachusetts, Coretelligent also has offices in New York City, Stamford, Philadelphia... Atlanta and the San Francisco Bay area.

We appreciate and value each and every team member and take pride in providing competitive compensation and benefits, including medical and dental coverage on day 1, employer paid short and long term disability, and 401(k) with a match. Our weekly catered lunches are just one of many perks.

• *Coretelligent Culture**:

We take Coretelligent culture very seriously! As a company we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!

• *Benefits**
• Blue Cross Blue Shield Health Insurance
• Dental insurance
• Flexible Spending Account – Healthcare & Dependent Care
• 401K with company match
• Paid Holidays
• 3 weeks’ Vacation
• *Perks**
• Your birthday off
• Remote Work Force
• Monthly Team Lunches
• Quarterly Company Events
• Monthly “Themed T-Shirt” Days

• *Remote Support Engineer I**

About the Team:

Charged with the support of end user-initiated requests, the RST Support team handles inbound and schedule work for end users of all skill levels. Providing break-fix and end user educational support for Workstations, Office & GSuite, Standard and Line of Business Applications, Peripherals and Hardware, Connectivity, Stability, as well as accessories such as Printers, Hotspots, Mobiles, Tablets, and Phones.

About the Position:

The Engineer I level resource will be able to design, build, and support a single-site client site from ground up in two standard 8 hour business days. This design is required to accommodate 5 to 25 user, active directory, mail server, remote access, network printing, network shares, routing, and internet connectivity.

Responsibilities:

• Receives and responds to internal incident escalation, to provide consultation on next steps or further assistance to the user
• Receives and responds to inbound incident request from Clients, and Internal & External users
• Performs routine tasks to maintain computer equipment and their peripherals
• Provides regular and timely updates to all parties (internal and external) on incident statuses
• Maintains detailed documentation, notes, and steps pending or completed on all support tickets
• Reforms triaging and troubleshooting of incident volume to resolve incidents
• Familiar with standard concepts, practices, and procedures within a support environment
• Relies on experience and judgment to plan and accomplish goals
• Performs a variety of technical tasks to complete requested work or remediate incidents
• Works under general supervision
• Role requires a certain degree of creativity and latitude in the troubleshooting process
• Aids higher tier engineering staff with problem research and documentation.

Requirements:

• Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 25 lbs. unassisted), bending, standing, climbing or walking.
• Outstanding communication at all levels within an organization, both written and verbal
• Detail oriented, highly organized with the ability to effectively document critical information and processes
• Follow and adhere to defined processes and procedures
• Proficient in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Etc.)
• Valid driver's license and reliable personal vehicle
• Ability to multi-task, prioritize, and manage time effectively in a highly dynamic environment
• Excellent interpersonal skills and professional demeanor
• Excellent customer service skills

Desired Experience:

• 3 to 5 years of experience as a Support Engineer or a PC Admin in a call center environment

_
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

Location: Remote - Anywhere

Skills required for this job:

• Customer service