International Admission Counselor I

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This position will partially be based in the following office location.

However, remote work from the following states may also be considered: Massachusetts, Maine, Vermont.

Manchester, NH

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

An International Admission Counselor I is responsible for enrolling students into Undergraduate and Graduate degree programs or courses at SNHU.

Admission Counselors receive inquiries such as emails, live chats, and telephone calls through a variety of marketing channels and are responsible for assisting the student through the enrollment process, acting as a liaison to other campus departments and serving as the student’s advocate.

Admission Counselors must demonstrate SNHU’s brand values in every interaction and utilize the established Admission process to maximize opportunities from inquiry through enrollment.

An International Admission Counselor I has acquired basic knowledge, skills, and abilities necessary to achieve a level of continued success in an admission role.

They must achieve the goals and objectives set for an International Admission Counselor I in an accurate, professional, and compliant manner using the approved admissions process and procedures.

Essential Duties and Responsibilities:

Assists and enrolls predominately international students into SNHU’s undergraduate, graduate, and ESL programs.

Initiates dialog with prospective students.

Evaluates the prospective student’s needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision on program/course offering, delivery mode, and school fit.

Presents information regarding the school, program offerings, structure, accreditation, cost, and benefits specific to the prospective student in an accurate and ethical manner.

Consistently achieves the expected goals and objectives as determined by admission leadership including, but not limited to: Daily activity, Schedule Adherence, Ready Time, Call Outline Adherence, Call and Email Flow, Service and Support, Compliance, and Program Knowledge based on current organizational needs.

Professionally assists prospective students through the admission process in accordance with SNHU policies and procedures, and in compliance with all applicable regulations and accrediting standards.

Promote university offerings to prospective students in accordance with his/her needs.

The major components of the process being response time to new inquiries, students interviews, facilitating and processing the enrollment, and following up through Day 15 of successful term start.

Adheres to schedule to include ready time, follow up time, chat, breaks, meetings, and trainings based on current organizational needs.

Consistently operates within, and is measured with respect to, rapport building skills, call flow and pipeline management, interpersonal/communication, needs analysis/service and support, innovative thinking, planning and implementing.

Partners with departments outside of Admission including Financial Aid, Enrollment Support Services and Advising to ensure the delivery of a high level of service to every student.

Escalates issues as appropriate.

Upholds all SNHU policies, procedures, with integrity and ethics.

Assists with commencement ceremonies and reception events as needed.

Minimum Qualifications:

Associate degree

0-1 years relevant sales and/or customer service experience, preferably in relationship and/or consultative sales

Equivalent of experience in lieu of degree acceptable:

Preferred Qualifications:

Bachelor’s degree preferred.

Intermediate computer skills – experience with Microsoft (Word, Excel, Outlook) required

Demonstrable organizational and time management skills – ability to multi-task

Ability to achieve success individually and as part of a team in a highly structured, well-defined work environment

Possesses excellent verbal and written communication skills

Persistence combined with a positive attitude and approach to work and others – self-motivating work style

Mature, positive and collaborative interpersonal skills

Successfully completes admissions training certification, compliance and product knowledge checks

Work Hours:

Able to work weekends, holidays and evening hours

Please note that a background check is required for employment