full time healthcare

Job Details

Description:**All contractors will be on an auto dialing making out bound calls to patients regarding the use of their medication. Do they have problems with medications, do they need refills, do they have questions about their medications. Their goal is to help improve the health of members by problem solving issues with the medications they are taking. When necessary they will partner with pharmacist and RN to determine the best process to handle each situation. They will be on multiple outbound campaigns throughout the year. Campaigns are outlined below.1. MAT (medication adherence)2. SUPD (supplement D)3. QIM (Quality Improvement Measures)These 3 major campaigns go hand in hand with adherence calls mentioned above in first part of job description.Other outbound call campaigns these MATS (Medication Adherence Technicians) will float to are: Complex Case calls for AdhereRx (move your script from pharmacy XYZ to AdhereRX. There may be call campaigns offering vaccines, partnering... with vaccine clinics too for Covid injections. They might also do call campaigns related to pharmacy at home services, MTM (Medication Therapy Management) COA (Care for Older Adults) scheduling type calls.- pharmacist review phone calls scheduled with the member for a full medication review.Metrics:1. Adherence to shift schedule2. Making as many calls as possible per hour. 13-15/hr is average/benchmark.3. Complete the calls. (getting the member on the phone and fully notating the call).4. Spending as little time as possible in wrap-up time. If you leave a voicemail should only take 1-2 mins to get on to the next call. Wrap-up percentage needs to be at 12 % or less. 12% of total time logged in in wrap time.5. Attendance - MAT's must work 40 hours per week. Make up missed time if needed. Attendance is the most important metric.6. Time is tracked by how long you're logged into the dialer. Log into dialer as soon as you clock and make that the last thing you do when clock out. MAT's are paid for time in the dialer making calls. Dialer time needs closely match timecard.**Skills:**CPHT, PTCB, Pharmacy Tech, Customer Service Call Center, LPN, RN, CNA, Medication Adherence, medication coaching, patient coaching, SpanishTop Skills Details:Pharmacy Tech, medication adherence, CPHT, customer service, Outbound CSR, Outbound DialerAdditional Skills & Qualifications:Preferred to have a healthcare cert: CPHT, LPN, or MA.Must be comfortable sitting all day making outbound calls on an auto-dialer.**Experience Level:**Intermediate LevelAbout Aerotek:**We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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