full time tech

Job Details

Overview:

We're looking for a talented and experienced iSeries Engineer to join our Managed Solution Center team at SIS in Lexington, KY. The MSC iSeries Engineer will be responsible for hardware / software installations, implementation of specialized software, system integrations/transitions, troubleshooting customer environments, and reviewing/recommending systems designs and implementations on the iSeries platform within multi-tenant environments. The MSC iSeries Engineer is responsible for managing escalated backup and recovery incidents and service requests through completion.

Responsibilities:

  • Ensure the operational integrity of all production iSeries infrastructure
  • Administration of iSeries environments including security controls, TCP/IP , BRMS, Job control, performance and capacity planning, system and PTF updates, and license management
  • Architecture and implementation of iSeries management and monitoring platforms
  • VIO server management and implementation
  • LPAR... virtualization implementation
  • Design and implementation of disaster recovery and high availability solutions for iSeries
  • Operation of tape management solutions, including physical and virtual tape libraries
  • Job flow and application programing on iSeries
  • Client access implementation and support
  • Develop operational processes and documentation for day-to-day iSeries tasks
  • Develop processes and documentation regarding setup and failover for iSeries customers
  • Customer resolution and escalation assistance calls

Qualifications:

  • Bachelor's degree (or equivalent experience)
  • 10+ years of iSeries L3/Engineering support experience in a multi-LPAR and multi-tenant environment (Managed Services preferred)
  • iSeries / POWER platform certification preferred
  • Understanding and application of backup, recovery, and high availability platforms for iSeries: BRMS, iTera, Qedd, and MiMiX
  • Strong knowledge of support desk software with awareness of ITIL Service Desk process
  • Knowledge and experience of defining, creating, and managing procedures
  • Security compliance experience: SOC, PCI, ISO 27001 or SOX preferred
  • Time management and organizational skills
  • Participate in a rotating 24/7 on-call schedule responding to critical issues
  • Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical personnel
  • Demonstrated commitment to continuous learning and personal development
  • Self-motivated; ability to work under minimal supervision

Success Characteristics:

  • Honest, enthusiastic, respectful team player who consistently delivers quality service to team members and customers alike
  • Flexible, adaptable, responsible, punctual, proactive, and self-sufficient
  • Successful experience with and affinity for small to large size business environments
  • Ability to adapt and thrive in a dynamic work environment

NOTE: This job description is not intended to be all-inclusive. This position may perform other related duties as requested to meet the ongoing needs of the organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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