Business Systems Analyst - (210003T1)
About the Department of Family and Medical Leave:
DFML’s mission is to implement and run a program that provides income support to Massachusetts workers and their families during significant life events while serving as a partner to employers to deliver program integrity. DFML’s vision is to ensure a Massachusetts workforce that is healthier, more productive, and enjoys a better quality of life.
Massachusetts' first-ever digitally native service, Paid Family & Medical Leave, is now available. As we strive to help constituents manage their health and care for their families, we want to be sure that benefits are easy to access by setting a new, higher bar for interacting with the state online. We’re rethinking and transforming how government services normally operate, using best-in-class technologies and techniques to create an experience that feels more like a consumer app than what people usually expect from government.
About the... Role:
The success of the Paid Family and Medical Leave Program relies on the implementation of an end to end technology solution in support of DFML objectives. The design, build, deploy, operate and maintenance of this solution is led by DFML and supported by Agency and Commonwealth IT.
DFML is the Commonwealth’s first digitally native state agency and leverages modern, cloud-native technological components (portal, API, claims processing and contact center technologies) to form an integrated solution. Each technical component is supported by a dedicated support team which includes state and vendor resources. This program represents a major change for Massachusetts residents and the Department wants to make sure that our business processes provide an excellent claimant experience.
The Business Systems Analyst is the key DFML team member responsible for understanding and identifying ways to improve the claims processing system user experience. The Business Systems Analyst must be capable of communicating these business needs to members of the DFML leadership and technical teams. The Business Systems Analyst will design, document, and implement business processes and a customer service model that revolve around the needs of DFML’s operational staff as they support claimants through the Paid Family and Medical Leave application process, and through the duration of claimant leaves. This position will be responsible for research and analysis that focuses on DFML’s claims processing system and how it is used to support business operations as part of an integrated system. The Business System Analyst will be a proactive advocate for a high quality user experience, ensuring that DFML staff are able to do their jobs successfully and efficiently and provide excellent support to constituents.
Preferred Knowledge, Skills & Abilities:
When submitting your application, please provide a technical writing sample or a PowerPoint presentation on a technical subject that you wrote for a business audience.
First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below.
I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.*
II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.*
III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.*
NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Official Title: Management Analyst III
Primary Location: United States-Massachusetts-Boston-19 Staniford Street
Job: Administrative Services
Agency: Department of Workforce Development
Job Posting: Apr 27, 2021, 3:00:13 PM
Number of Openings: 1
Salary: 63,780.86 - 92,381.90 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Dennis Johnson - 6176265111
Bargaining Unit: 06-NAGE - Professional Admin.